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We are seeking a skilled Multilingual Customer Service Specialist to join our team at TN Portugal. The ideal candidate will be fluent in English and Dutch, with excellent communication skills and an international mindset.
Key Responsibilities- Provide high-quality customer service to clients via various channels (voice, email, social media).
- Resolve customer queries and concerns regarding products, deliveries, returns, and refunds.
- Utilize a multichannel approach to interact with customers, promoting a seamless experience.
- Collaborate with colleagues to achieve exceptional customer satisfaction ratings.
Requirements- Native fluency in Dutch and proficiency in English (spoken and written).
- Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
- Previous experience in a contact center role is highly desirable.
