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Multilingual Customer Support Specialist
1 semana atrás
Job Overview
Phiture is seeking a highly skilled Multilingual Customer Support Specialist to join our team in a fully remote role based in Northern Portugal. As a key member of our customer support team, you will be responsible for delivering exceptional customer service in French or German to our clients.
About the Role
We are looking for a Customer Service Officer fluent in French or German to work with various teams to provide effective and timely solutions to customers' needs. If you have a passion for customer service and thrive in a fast-paced, customer-focused environment, we want to hear from you.
Your Key Responsibilities
- Deliver exceptional customer service in French or German via phone, email, and chat.
- Resolve customer inquiries, issues, and complaints quickly and professionally, ensuring customer satisfaction.
- Work closely with various teams to provide effective and timely solutions to customers' needs.
- Document customer interactions accurately and follow up to ensure full resolution of any outstanding issues.
- Provide valuable feedback to improve customer service processes and enhance the customer experience.
- Be the go-to expert for customer queries, offering clear, helpful, and informative responses.
Requirements
- Language Skills: Fluent in French or German (both written and spoken). Proficiency in English is also required for internal communication.
- Experience: Previous experience in customer service or a call center is beneficial, but not mandatory. We value enthusiasm, a passion for helping others, and a willingness to learn.
- Customer-Centric: You have a positive attitude, a solution-focused mindset, and the ability to handle challenges with care and professionalism.
- Tech-Savvy: Comfortable using CRM systems and other customer service tools to assist customers efficiently.
- Location: This position is for candidates already based in Northern Portugal. We are not offering relocation support for this role.
- Team Player: You enjoy working in a collaborative environment and are committed to contributing to team success.
