Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro
About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional multi-channel support to our customers, ensuring their queries are resolved efficiently and effectively.

Responsibilities
  • Answer customer inquiries via phone, email, or chat, identifying and resolving issues in a timely manner.
  • Document each action taken and categorize cases and possible bugs to facilitate our engineering team's efforts.
  • Provide general and technical support to customers using our client's paid products.
  • Escalate complex problems according to defined procedures.
The Cognizant Community

We are a high-caliber team that values and supports one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive. Cognizant is a global community with over 345,000 associates worldwide, dedicated to making a positive impact.

About Us

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences. Our commitment to diversity and inclusion is unwavering, and we strive to create a workplace where everyone feels heard, accepted, and welcome.

Requirements
  • At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment.
  • Native Italian level written and spoken communication skills.
  • Minimum B2 Level English spoken and written.
  • European Nationality or Portuguese Work Permit.
  • Proactive attitude and strong team-spirit.
  • Ability to handle customer emotions and empathize with clients' cases.
  • Openness to work flexible hours as required.
Our Offer

We provide a pleasant and inspiring working atmosphere, opportunities for professional development, and a competitive salary with relocation allowance. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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