IT Support Specialist
Há 4 dias
About the Role:
Fischer Connectors is seeking a skilled IT Support Technician to join our team. As a key member of our technical services team, you will be responsible for delivering exceptional IT helpdesk support service to our users. Your primary focus will be on finding solutions to technical hardware and software problems, addressing incidents, and completing projects. You will also be responsible for gathering user requirements and developing technical and operational solutions through collaboration with other technical services staff.
Key Responsibilities:
Provide IT support to users at levels 1 and 2
Develop and assist with technical and operational solutions
Troubleshoot systems/infrastructure and computer root cause analysis
Document solutions and add them to the published knowledge base
Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation hardware, software, networking software product, and other IT equipment
Provide technical and application support via phone, email, or in person
Guide users through troubleshooting steps
Maintain Department IT inventory system
Assist hardware and software rollouts, special projects, and testing within specified deadlines and training users as needed
Implement all procedures relating to security, backup, disaster recovery, and acceptable use
Attend meetings as required
Building positive relationships with stakeholders
Requirements:
Information Technology degree
3+ years of experience as Support Technician
Extensive knowledge of computer hardware and software
Knowledge of deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365
Relevant technical qualifications in Windows Server and Windows Desktop environments
Highly developed diagnostic and troubleshooting skills
Ability to communicate well with technical and non-technical staff
Good understanding of network infrastructure, servers, and databases
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