Pc&L Customer Specialist EU/AP

3 semanas atrás

Braga, Braga, Portugal Aptiv Tempo inteiro

About the Role:



As a PC&L Customer Specialist for EU/AP, you will be responsible for driving the design and effectiveness of PC&L CUSTOMER processes at Plant, Regional, and Global levels. This role requires a strong analytical mindset, with the ability to view performance through the lens of process and people. You will be responsible for resolving process issues, monitoring and auditing the execution of standard processes, and identifying areas for improvement.



Key Responsibilities:




  • Drive the design and effectiveness of PC&L CUSTOMER processes at Plant, Regional, and Global levels
  • Responsible for resolving process issues and providing root cause analysis
  • Monitor and audit the execution of standard processes and escalate any deviations
  • Identify areas for improvement related to CUSTOMER business processes within PC&L scope
  • Develop and roll out new or changed business processes, create training material, and provide Key User and End User training
  • Contribute to the PC&L Global Process Framework roadmap and seek simplification and standardization of the landscape
  • Be the PC&L CUSTOMER ERP system (SAP) expert, keeping up to date with developments in the SAP space and continually upgrading functional knowledge
  • Support the execution of main transformation projects, in line with leadership prioritization, functional, and business responsibility/scope
  • Drive the PC&L CUSTOMER Key User community, in collaboration with the PC&L Customer BPE
  • Ensure perfect Customer Order Management according to defined business process, across all Plants
  • Be a central point of contact for the ASUX Plants for Customer Process and System related topics
  • Support the ASUX Plant training needs for Customer facing roles, to reach the defined Standard
  • Collaborate and support activities needed to achieve key performance indicators (for instance, OTTR, VOC)
  • Drive on-time and clean customer master data maintenance in SAP, under PC&L COPs responsibility
  • Support the current Organizational Transformation as required


Requirements:




  • Bachelor of Science in International Relations, Logistics, Business Management, Systems Engineering, Manufacturing Engineering, or other relevant area
  • Knowledge of Supply Chain Processes (with preference for CUSTOMER related ones)
  • 3+ years of significant experience in a Business Process Role related to Customer and/or Order to Cash area
  • Advanced knowledge of SAP SD (Sales & Distribution) module and of SAP CUSTOMER processes, and relevant experience as a professional SAP user in a challenging environment
  • Good knowledge of the English language
  • Analytical mindset, strongly process driven, and used to view performance through the lens of process and people
  • Good working knowledge of MS office and integration with other systems
  • Experience in a challenging automotive environment
  • Skills and/or experience as a leader & people manager in a global team environment


Nice to Have:




  • Basic understanding of Lean principles and tools
  • Basic knowledge of Six Sigma principles and tools
  • Curiously investigate everything – ability to solve problems analytically, creatively, and collaboratively
  • Learn by doing – an entrepreneurial mindset that's driven by hands-on experimentation
  • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow


At Aptiv:



Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity, or beliefs. We offer a competitive compensation package, health insurance, home office policy available, flexible working hours, opportunities to give back to the community, and a supportive environment to help you take care of your family and your physical and mental health.



Equal Employment Opportunity Employer:



Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

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