Senior Order Management Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

Siemens Mobility is committed to accelerating business transformation into a sustainable and digital future. Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering.

We facilitate the achievement of a successful and sustainable transformation through innovation and digitalization. In our GBS Western Europe and Africa Hub, we have more than 1400 connected people from over 57 different nationalities spread across 14 countries.

The Opportunity-to-Cash business line provides a variety of transactional and digital services, including lead generation, collection of incoming payments, Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more.

Job Description

As a Senior Order Management Specialist, you will be responsible for reviewing, validating, and processing customers' sales orders to ensure their completeness, accuracy, and compliance with current business rules and policies.

You will conduct technical and administrative tasks, mainly predefined support activities for service operations and delivery, such as process incoming orders, inquiries, and requests regarding products and/or services.

Additionally, you will perform order management for assigned customers within the system ERP, clarify order discrepancies with business units and customers, and resolve and investigate customer and business unit inquiries.

You will act as an interface driving complex issues and questions between customers and Siemens business units/warehouse/factories/service technicians/engineers/sales representatives.

Your primary responsibility will be to ensure high-quality communication on behalf of Siemens with end customers to guarantee their satisfaction.

Requirements
  • Bachelor's or Master's degree in Business, Finance, or a similar field
  • Proficiency in Microsoft Office (Outlook, Excel)
  • Fluency in English and Italian (able to communicate freely with customers and sales managers)
  • SAP knowledge (Module MM/FI and SD, others will be a plus)
  • Service attitude and customer orientation
  • Excellent communication skills (both oral and written)
  • Excellent organizational and planning skills
  • Strong work ethic - always acting in the name of Siemens
  • Strong problem-solving skills and quick thinking, essential for effectively resolving daily management challenges
What We Offer

A competitive salary of around €55,000 - €65,000 per year, depending on your experience and qualifications.

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.

A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners.

A shuttle bus to commute to the facilities and the possibility of financial support to your studies.



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