Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro
Company Overview

Headhunt International provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's leading tech companies.

Salary

Competitive monthly salary of €3,500 + 2 extra salaries per year.

Job Description

We are looking for a Technical Support Specialist who speaks fluent Norwegian to join our team in Athens, Greece. The successful candidate will be responsible for providing technical support to customers facing issues related to billing inquiries, handling transactions, and resolving inquiries in a timely manner.

Responsibilities:
  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Turn every customer into a happy customer.
Required Skills and Qualifications

To succeed in this role, you will need to have:

  • Fluent Norwegian.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.
Benefits

We offer a range of benefits, including:

  • Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, and support with the house searching process).
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.

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