German Speaking Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro
Job Title: German Speaking Technical Support Advisor

Company: Talingual

Location: Lisbon, Portugal

Job Type: Full-time

Salary: Competitive salary of up to 1500 euro gross per month (includes holiday bonus, meal allowance, and 200 euro performance/productivity bonus) plus free accommodation (room in a shared company flat)

Job Description:

Role Overview

As a German Speaking Technical Support Advisor, you will represent a well-known IT software company, providing outstanding technical support to business clients. Your role includes identifying and addressing issues through various communication channels, including phone and web-based interactions.

Responsibilities
  • Taking prompt ownership of new cases and escalations
  • Providing assistance to business clients, partners, and fellow engineers
  • Conducting thorough research to investigate problems and troubleshoot customer issues
  • Collaborating with management and engineering to address service issues, generate bug fixes, and create necessary test cases
Requirements
  • Excellent communication skills both verbally and in writing in German and English
  • Previous experience in a technical support role
  • Experience in IP configuration (setting up Outlook, Office, etc.) is an advantage
  • Keen to learn
What We Offer
  • Competitive salary and benefits package
  • Free accommodation in a shared company flat
  • Full training provided
  • 12-month contract (renewable/extendable)
  • 22 days holiday per year, Holiday and Christmas bonuses
  • Opportunity to work for one of the world's most successful communication companies
  • Relocation package including flight reimbursement, airport pick-up, accommodation during your employment, and company-organized activities and events

Apply Now: If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.



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