German Speaking Technical Support Specialist
3 semanas atrás
Company: Talingual
Location: Lisbon, Portugal
Job Type: Full-time
Salary: Competitive salary of up to 1500 euro gross per month (includes holiday bonus, meal allowance, and 200 euro performance/productivity bonus) plus free accommodation (room in a shared company flat)
Job Description:
Role OverviewAs a German Speaking Technical Support Advisor, you will represent a well-known IT software company, providing outstanding technical support to business clients. Your role includes identifying and addressing issues through various communication channels, including phone and web-based interactions.
Responsibilities- Taking prompt ownership of new cases and escalations
- Providing assistance to business clients, partners, and fellow engineers
- Conducting thorough research to investigate problems and troubleshoot customer issues
- Collaborating with management and engineering to address service issues, generate bug fixes, and create necessary test cases
- Excellent communication skills both verbally and in writing in German and English
- Previous experience in a technical support role
- Experience in IP configuration (setting up Outlook, Office, etc.) is an advantage
- Keen to learn
- Competitive salary and benefits package
- Free accommodation in a shared company flat
- Full training provided
- 12-month contract (renewable/extendable)
- 22 days holiday per year, Holiday and Christmas bonuses
- Opportunity to work for one of the world's most successful communication companies
- Relocation package including flight reimbursement, airport pick-up, accommodation during your employment, and company-organized activities and events
Apply Now: If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.
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