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Customer Experience Associate

2 meses atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Unlock Your Potential as a Customer Experience Associate

We're on the hunt for talented individuals to join our team as a Customer Experience Associate As a key member of our global technology and services leader, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

About the Role:

In this exciting role, you'll be responsible for ensuring high-quality customer experiences through exceptional communication and problem-solving skills. You'll work closely with our clients to deliver tailored solutions that meet their needs, while also contributing to creating brand engagement.

Your Key Responsibilities:

  • Assist customers with their inquiries and provide timely responses
  • Use your creativity and intuition to help undecided customers make informed decisions
  • Provide excellent customer service by managing expectations and claims in a positive and diplomatic manner
  • Ensure that customer satisfaction meets both individual and company goals

Your Qualifications:

To succeed in this role, you'll need:

  • A high level of Spanish (written and oral) and fluent English (B2)
  • Excellent writing and communication skills, coupled with empathy and team spirit
  • The ability to identify customer needs and propose effective solutions
  • Proactivity, results-driven attitude, self-motivation, and teamwork skills
  • Availability to work night shifts

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary, estimated at €25,000 - €35,000 per year, depending on experience
  • A performance bonus structure to recognize your achievements
  • The opportunity to work from home in Portugal, enjoying a healthy work-life balance
  • Bring-a-friend referral bonus opportunities
  • Full paid training on the company and project
  • Career development programs, specialized courses, and language classes

About Us:

At Concentrix, we're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. We're united as one team, one company, globally, and we're proud to offer a range of benefits that support your unique lifestyle.

Eligibility Requirements:

Please note that only applicants who are legally authorized to work in Portugal will be considered for this position.