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Customer Experience Associate
2 meses atrás
We're on the hunt for talented individuals to join our team as a Customer Experience Associate As a key member of our global technology and services leader, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
About the Role:
In this exciting role, you'll be responsible for ensuring high-quality customer experiences through exceptional communication and problem-solving skills. You'll work closely with our clients to deliver tailored solutions that meet their needs, while also contributing to creating brand engagement.
Your Key Responsibilities:
- Assist customers with their inquiries and provide timely responses
- Use your creativity and intuition to help undecided customers make informed decisions
- Provide excellent customer service by managing expectations and claims in a positive and diplomatic manner
- Ensure that customer satisfaction meets both individual and company goals
Your Qualifications:
To succeed in this role, you'll need:
- A high level of Spanish (written and oral) and fluent English (B2)
- Excellent writing and communication skills, coupled with empathy and team spirit
- The ability to identify customer needs and propose effective solutions
- Proactivity, results-driven attitude, self-motivation, and teamwork skills
- Availability to work night shifts
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary, estimated at €25,000 - €35,000 per year, depending on experience
- A performance bonus structure to recognize your achievements
- The opportunity to work from home in Portugal, enjoying a healthy work-life balance
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
About Us:
At Concentrix, we're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. We're united as one team, one company, globally, and we're proud to offer a range of benefits that support your unique lifestyle.
Eligibility Requirements:
Please note that only applicants who are legally authorized to work in Portugal will be considered for this position.