Technical Solutions Support Specialist
Há 3 dias
Job Overview
We are seeking a skilled Technical Solutions Support Specialist to join our team in Lisbon, Portugal. As part of Cross Border Talents, you will be responsible for providing exceptional technical support to our German-speaking clients, focusing on website solutions.
This exciting opportunity is ideal for individuals passionate about delivering top-notch customer service in the technical solutions industry.
Salary and Benefits
You will enjoy a competitive salary, comprehensive health and life insurance, career growth opportunities, meal and transport allowances, and access to work equipment.
Key Responsibilities
- Provide technical assistance and support to clients using our website solutions
- Communicate effectively with German-speaking customers via phone, email, and chat
- Gather necessary details and escalate issues to the appropriate technical teams when needed
- Maintain customer satisfaction by ensuring timely and efficient resolution of customer queries
Required Skills and Qualifications
- Fluency in German (Minimum C2 level) is required
- English proficiency (B2 level) is preferred
- Previous customer service experience is an advantage, especially in technical support or the IT industry
- Strong problem-solving skills, excellent communication skills, and attention to detail
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