Operations Manager for Tobacco Industry

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro
Operations Manager for Tobacco Industry

We are seeking an experienced Operations Manager to lead our team of Team Leaders in the Tobacco industry. As an Operations Manager, you will be responsible for motivating, training, and developing your team, as well as coaching Customer Service Representatives. You will report to the Account Manager/CCM and interact with corporate clients to report team results.

Key Responsibilities:
  • Manage a team of Team Leaders and provide them with training and support
  • Analyze and report main results and KPIs to the CCM and client
  • Identify potential risks and opportunities for improvement
  • Ensure the correct implementation of standard processes and procedures
Requirements:
  • Native/near native German speakers
  • Fluency in English (B2 minimum)
  • Solid experience managing teams, including Team Leaders
  • Strong experience in people management, development, and coaching
  • Experience in the banking sector is a plus
  • Availability to work in a Hybrid model
Benefits:
  • Excellent work opportunity in a dynamic leading multinational company
  • Possibility of cooperation with leaders in various industries
  • Investment in training and personal development
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connection
  • Health Insurance
  • Possibility to live in one of our apartments
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
  • Free language courses, sport activities, and organized events
  • Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit

Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages. Join us and find your place at Teleperformance Portugal.



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