Operations Manager for Tobacco Industry
4 semanas atrás
Operations Manager for Tobacco Industry
We are seeking an experienced Operations Manager to lead our team of Team Leaders in the Tobacco industry. The successful candidate will be responsible for motivating, training, and developing the team, as well as coaching Customer Service Representatives.
Key Responsibilities:
- Manage a team of Team Leaders and provide them with training and support
- Analyze and report main results and KPIs to the CCM and client
- Identify potential risks and opportunities for improvement
- Ensure the correct implementation of standard processes and procedures
Requirements:
- Native/near native German speakers
- Fluency in English (B2 minimum)
- Solid experience managing teams, including Team Leaders
- Strong experience in people management, development, and coaching
- Experience in the banking sector is a plus
Benefits:
- Excellent work opportunity in a dynamic leading multinational company
- Possibility of cooperation with leaders in various industries
- Investment in training and personal development
- Modern, centrally located buildings with canteen facilities and excellent public transportation connection
- Health Insurance
- Possibility to live in one of our apartments
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free language courses, sport activities, and organized events
- Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit
About Teleperformance Portugal:
Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages to over 12,000 employees from 111 nationalities.
-
Operations Manager for Tobacco Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWe are seeking an experienced Operations Manager to lead a team of Team Leaders in the Tobacco industry. The successful candidate will be responsible for motivating, training, and developing the team, as well as coaching Customer Service Representatives. The Operations Manager will report to the Account Manager/CCM and interact with corporate clients to...
-
Operations Manager for Tobacco Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroOperations Manager for Tobacco IndustryWe are seeking an experienced Operations Manager to lead our team of Team Leaders in the Tobacco industry. As an Operations Manager, you will be responsible for motivating, training, and developing your team, as well as coaching Customer Service Representatives. You will report to the Account Manager/CCM and interact...
-
Operations Manager Tobacco Industry Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroJob Title:Operations Manager For Tobacco IndustryAbout the Role:We are looking for an experienced Operations Manager to join our team in the Tobacco industry. The successful candidate will be responsible for managing a team of Team Leaders, providing training and support, and analyzing and reporting results.Key Responsibilities:Manage a team of Team Leaders...
-
Customer Service Representative for Tobacco Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroJoin Our Team as a Customer Service Representative for Tobacco IndustryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the Tobacco Industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the tobacco industry.Key...
-
Customer Service Representative for Tobacco Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroAre you looking for a challenging career in customer service?As a Customer Service Representative for the Tobacco Industry, you will support our client from the tobacco industry and ensure an outstanding customer experience at every opportunity.We are looking for a motivated and ambitious individual who is fluent in Dutch and has a passion for delivering...
-
Tobacco Industry Team Lead
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroJob DescriptionThe Tobacco Industry Team Lead is a key member of our team, responsible for driving success and continuous improvement. As a Team Leader, you will be responsible for the accomplishment of internal objectives, motivating your team, and managing them daily.Key Responsibilities:Lead a team of Agents to achieve internal objectivesMotivate and...
-
Senior Team Lead for Tobacco Operations
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroThe Tobacco Industry Team Supervisor is a key leader responsible for the success and continuous improvement of their team of Agents. Their primary objective is to ensure the accomplishment of internal objectives, motivate their team, and manage them daily to achieve exceptional results.Key Responsibilities:Lead and manage a team of Agents to achieve team...
-
Customer Service Representative for Tobacco Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroCustomer Service Representative for Tobacco IndustryTeleperformance Portugal is seeking a Customer Service Representative for Tobacco Industry to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in the tobacco industry.Responsibilities:Provide customer support via...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCompany OverviewThe American tobacco brand is a leading player in the global consumption market, offering a unique opportunity to work in a dynamic international team. With a presence in over 80 nationalities, this multinational organisation has been recognised as one of the top sales and customer service solutions providers worldwide. SalaryWe offer a...
-
Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiroAbout the RoleWe are seeking a highly skilled Lithuanian-speaking customer service representative to join our team at Teleperformance Greece. As a primary point of contact for customer requests, you will be representing JTI - Japan Tobacco International, one of the world's most esteemed companies in the tobacco industry.Key ResponsibilitiesProvide...
-
Process Transformation Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Scandinavian Tobacco Group Tobacco Service B.V. Tempo inteiroScandinavian Tobacco Group Tobacco Service B.V. - An Invitation to Shape the Future
-
SAP ERP Support Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Scandinavian Tobacco Group Tobacco Service B.V. Tempo inteiroAbout the RoleScandinavian Tobacco Group is seeking a skilled SAP ERP Support Specialist to join its IT team in Lisbon or Madrid. In this role, you will provide support and maintenance for SAP ERP systems, with a focus on Record to Report (RtR) processes.Key ResponsibilitiesProvide support and maintenance for SAP ERP systems, with a focus on RtR processes,...
-
Global Consumer Care Specialist Portugal
Há 6 dias
Lisboa, Lisboa, Portugal Japan Tobacco International Tempo inteiroAt Japan Tobacco International (JTI), we celebrate diversity and create a workplace where everyone feels valued. As a leading international tobacco company, we strive to provide top-notch services to our customers. In this role as a Global Consumer Care Specialist in Portugal, you will play a key part in delivering exceptional consumer care and driving...
-
Strategic Business Operations Manager
Há 6 dias
Lisboa, Lisboa, Portugal Code For All Tempo inteiroWe are seeking a highly skilled and driven Online Program Manager to join our team at Code For All. As a key member of our organization, you will be responsible for overseeing all aspects of our online business operations, focusing on enhancing the student experience and ensuring smooth operational processes.Key ResponsibilitiesProgram Management: Oversee...
-
American Tobacco Sales Agent
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you a results-driven sales professional with exceptional interpersonal skills? Blu Selection is seeking a talented Sales Agent to join our team and drive business growth in the tobacco industry.As a Sales Agent for American Tobacco, your primary responsibility will be to actively seek out and engage customer prospects, responding to their inquiries and...
-
Operations Manager
Há 6 dias
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroWe're looking for a highly skilled Operations Manager to join our Central Operations Team at Powerdot. As a key player in our efforts to accelerate sustainable mobility, you will be responsible for managing multiple stakeholders, optimizing processes, and ensuring our EV charging network operates seamlessly.Key responsibilities will include:Leading and...
-
Financial Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroFinancial Operations ManagerAt AbbVie, we are committed to discovering and delivering innovative medicines and solutions that solve serious health issues. As a Financial Operations Manager, you will play a crucial role in overseeing and managing all aspects of financial operations, ensuring accuracy, completeness, and timeliness of financial data and...
-
Music Industry Program Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Amazon Tempo inteiroAbout the RoleAmazon is seeking a highly skilled Industry Program Manager to join our Music team in Munich or Berlin. As a key member of our team, you will be responsible for creating and managing dedicated Music Industry programs to support growth and engagement for Amazon Music.Key ResponsibilitiesCreate and manage dedicated Music Industry programs to...
-
Project Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Winning Tempo inteiroWe are a consulting company that provides expert services to help organizations achieve operational excellence. We are currently seeking a Project Manager to lead a project in the banking industry. The ideal candidate will have experience in Lean operations, business analysis, and project management. Key responsibilities include:Key Responsibilities:Lead a...
-
Global Sales Operations Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Kaizen Gaming Group Tempo inteiroGlobal Sales Operations ManagerAt Kaizen Gaming Group, we're on a mission to revolutionize the gaming industry with cutting-edge technology and exceptional customer experiences. As a key member of our fast-growing sales team, you'll play a pivotal role in driving sales performance and optimizing sales processes.Key Responsibilities:Design, implement, and...