Medical Product Expert for German-speaking Clients in Lisbon
2 semanas atrás
We are seeking a Medical Product Expert to join our team in Lisbon. As a Medical Product Advisor, you will be responsible for handling customer inquiries related to the Omnipod Product, an Insulin Management System.
Your key responsibilities will include:
- Responding to inbound calls and providing support to customers.
- Coordinating product shipment to customers and ensuring timely resolution of issues.
- Providing direction and guidance to customers, resolving their concerns in a professional and empathetic manner.
- Encouraging customers' compliance with product utilization.
To succeed in this role, you will need:
- A native level of German and a good level of English.
- Enthusiasm about medicine and a willingness to provide assistance.
- Knowledge of the value and impact that excellent customer experience can create.
- Excellent communication and listening skills, with the ability to communicate effectively with people from diverse backgrounds.
- Energetic, innovative, and proactive approach, with the ability to work at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
- Ability to relocate to Portugal or be willing to do so for an international career and life experience.
- A valid Portuguese work permit (required).
This role offers:
- Type of contract: yearly or 6-month contract, renewable.
- Working hours: full-time (40h/week) on rotating shifts; Mo - Su, 7am - 11pm (no night shift).
- Hybrid model: 3 days home, 2 days office (only Lisbon area).
- Salary Conditions:
- Including free accommodation (shared flat, all bills included): €1100 gross/month.
- Excluding accommodation: €1300-€1600 gross/month.
- Compensation during training period if successful (5-20 days): 90% of normal wages.
- For international candidates:
- Reimbursement of initial flight expenses after contract signing.
- Airport pick-up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help with paperwork, opening bank account, etc. upon arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
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