Operational Efficiency Manager

Há 3 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

About the Job

We are seeking an experienced Operational Efficiency Manager to join our team at Tn Portugal. As a key member of our IT department, you will play a critical role in identifying and implementing process improvements that drive business outcomes.

Key Responsibilities:

  • Identify areas for process improvement and develop strategies to enhance operational efficiency
  • Collaborate with cross-functional teams to ensure effective issue resolution and process enhancement
  • Analyze data to identify trends and patterns, making recommendations for process enhancements

Requirements

  • Higher education in Information Technologies or a related field
  • Minimum 5 years of experience in IT Service Management
  • Proven track record of success in problem management or similar roles
  • Proficiency in problem management software tools and ITSM platforms
  • Good knowledge of data analysis tools and methodologies
  • Certification in ITIL Foundation (mandatory)
  • Fluency in English; knowledge of Portuguese is valued

Our Culture

Tn Portugal values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values. We offer a dynamic and supportive work environment, where professionals can grow their careers and make a meaningful contribution to our organization.



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