Manager of Operational Efficiency

Há 4 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Key Responsibilities

The Service and Operational Manager will be responsible for:

  • Managing IT services and ensuring they meet agreed-upon service level agreements (SLAs)
  • Identifying opportunities for process improvement and implementing changes to improve efficiency and effectiveness
  • Coordinating with various teams and stakeholders to ensure transparency and effective communication
  • Overseeing the full incident management lifecycle, from initial reporting to resolution
  • Ensuring clear and effective communication during incident management, involving stakeholders and keeping everyone informed about progress and resolution

The successful candidate will have experience in IT service management, including incident management, problem management, and change management. They will also have excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.

The ideal candidate will have a strong background in IT service management, with experience in managing SLAs and KPIs. They will also have excellent written and verbal communication skills, with the ability to interact with both technical and non-technical audiences at all levels.



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