Customer Experience Director

Há 7 dias


Lisboa, Lisboa, Portugal Innowave Tempo inteiro

Job Description

We are seeking a talented Customer Experience Director to lead the development of our product and drive business success. As a Customer Experience Director, you will be responsible for developing and maintaining a deep understanding of our customers' needs and preferences, identifying opportunities to improve their experience, and informing product decisions accordingly.

Key Responsibilities:

  • Customer Insights: Gather and analyze customer feedback to inform product decisions and drive business growth.
  • Product Development: Lead product development efforts, ensuring successful product launch and delivery.
  • Cross-Functional Collaboration: Collaborate with engineering, design, marketing, and sales teams to ensure seamless product development and launch.
  • Metrics and KPIs: Define and track key performance indicators (KPIs) to measure product success and inform future decisions.

Qualifications:

  • Bachelor's or Master's degree in Business Administration, Product Management, or a related field.
  • 5+ years of experience in product operations, product management, or a related role.
  • Strong understanding of the Product Operating Model and best practices in product lifecycle management.
  • Exceptional leadership and communication skills, with a track record of cross-functional collaboration.
  • Analytical mindset, with proficiency in data analysis tools and methodologies.
  • In-depth knowledge of market trends, industry standards, and competitive landscapes to inform product strategies.
  • Customer-centric, innovative, and adaptable mindset, with a passion for creating products that make a difference.
  • Experience with market analysis, customer insights, and competitive intelligence.
  • Proven ability to adapt to market changes and align operational processes with evolving industry demands.
  • Experience with agile methodologies and product development frameworks.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.


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