Business Operations Coordinator For Gaming Industry
Há 5 dias
Exciting Opportunity in Lisbon, Portugal
About the RoleWe are seeking a highly motivated and detail-oriented Business Operations Coordinator to join our team in Lisbon, Portugal. As a Business Operations Coordinator, you will be responsible for maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data.
Key Responsibilities:- Manage administrative and organizational activities to support the smooth functioning of the core business
- Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues
- Dive into escalated cases, gathering relevant information from multiple sources, analyzing data, and seeking root causes to determine appropriate solutions
- Communicate with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner
- Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements
To succeed in this role, you should have:
- A native level of Dutch and an excellent level of English
- The ability to deliver deep analysis on customer data
- The ability to work independently and under minimal supervision
- Paying great attention to detail and working accurately
- Analytical and problem-solving skills
- The ability to communicate effectively with people
- Energetic, innovative, and proactive attitude
- A willingness to relocate to Portugal for an international career and life experience
We offer a competitive salary package including:
- Salary: €16,584 per year (plus performance bonus)
- Loyalty Bonus: €300 every 3 months
- Performance bonus
- Meal vouchers
- Health insurance after 6 months
- Paid professional training
- Fun and engaging company-wide initiatives
Your Future Company is a global leader in the BPO industry, with 170,000 employees across the globe. We provide innovative solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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