Business Operations Coordinator For Gaming Industry

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Exciting Opportunity in Lisbon, Portugal

About the Role

We are seeking a highly motivated and detail-oriented Business Operations Coordinator to join our team in Lisbon, Portugal. As a Business Operations Coordinator, you will be responsible for maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data.

Key Responsibilities:
  • Manage administrative and organizational activities to support the smooth functioning of the core business
  • Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues
  • Dive into escalated cases, gathering relevant information from multiple sources, analyzing data, and seeking root causes to determine appropriate solutions
  • Communicate with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner
  • Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements
Requirements

To succeed in this role, you should have:

  • A native level of Dutch and an excellent level of English
  • The ability to deliver deep analysis on customer data
  • The ability to work independently and under minimal supervision
  • Paying great attention to detail and working accurately
  • Analytical and problem-solving skills
  • The ability to communicate effectively with people
  • Energetic, innovative, and proactive attitude
  • A willingness to relocate to Portugal for an international career and life experience
What We Offer

We offer a competitive salary package including:

  • Salary: €16,584 per year (plus performance bonus)
  • Loyalty Bonus: €300 every 3 months
  • Performance bonus
  • Meal vouchers
  • Health insurance after 6 months
  • Paid professional training
  • Fun and engaging company-wide initiatives
About Us

Your Future Company is a global leader in the BPO industry, with 170,000 employees across the globe. We provide innovative solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.



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