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Global Customer Experience Specialist

1 semana atrás

Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

About Tn Portugal
Tn Portugal is committed to delivering exceptional service to our clients and their customers. We are a dynamic team that thrives on creativity, teamwork, and adaptability in a fast-paced environment.

Role Overview: Customer Success Specialist
As a key member of our team, you will be the primary point of contact for clients, ensuring seamless interactions and resolving issues efficiently. Your dedication to personalized service will contribute significantly to maintaining our reputation for outstanding support.

Key Responsibilities:

  • Customer Interaction: Provide prompt and thoughtful solutions via phone, email, and chat.
  • Tailored Support: Understand customer needs and deliver customized resolutions that exceed expectations.
  • Teamwork & Collaboration: Work closely with colleagues to quickly resolve issues and enhance the customer journey.
  • Data Management: Maintain accurate customer records to ensure seamless service delivery.

Requirements:

  • Proficiency in German (B2 level).
  • Proficiency in English (C1 level).
  • EU citizenship or a Portuguese residency card.
  • At least one year of experience in Customer Support or a related role.
  • Strong analytical, leadership, and communication abilities.

Benefits:

  • Competitive Salary: Your expertise and dedication are valued and rewarded.
  • Collaborative Team Environment: Be part of a communicative and supportive work atmosphere.
  • Relocation Assistance: Smooth transition support for your move to Porto.