Customer Experience Agent

1 semana atrás

Aveiro, Aveiro, Portugal Damco Spain Sl Tempo inteiro

Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions?
Are you action-oriented and enjoy working in a fast-paced environment? Then this role is for you
We have an exciting opportunity as a Customer Experience Agent.

Opportunity At Maersk, we are pioneers in logistics.
We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there.
And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
Let's create a better tomorrow and make positive change – socially, economically, and globally.
Maersk is a global leader in integrated logistics and has been industry pioneers for over a century.
Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide.
With Maersk, you'll be surprised at the difference we can make in the world together.
We Offer At Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges.
We offer you an exciting global career at the forefront of world trade.
With our global scale, you will be well-positioned to explore opportunities at Maersk around the world.
Highlights include industry-leading talent development initiatives and competitive benefits.
We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, cultures, and with individuals from all walks of life.
This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.Flexible Workplace Policy and working hours.Access to internal training opportunities.Excellent benefits to employees, including a competitive pension scheme and health insurance.Key Responsibilities Manage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Orchestrate the overall flow of an end-to-end shipment.Provide value to customers through effective business solutions by having good business knowledge/process understanding.Resolve queries with shippers/customers/key account managers/other stakeholders in a timely manner.Maintain a customer-centric approach to avoid errors and take preventive measures.Prepare and submit all documents in a timely and accurate manner and keep stakeholders informed of the status.Responsible for cross-selling/up-selling and customer retention.Adhere to process and Standard Operating Procedures (SOPs) during daily operations.Identify deviations in process compared to IOPs and share proactively.Respond to all enquiries in a timely manner and escalate difficulties as defined in SOPs.Maintain effective communication by participating in conference calls with clients.Record and report performance to provide recommendations on service delivery.Work with KCMs/commercial team to establish and strengthen customer relationships.Comply with specific customer SOP and monitor respective KPIs.Execute reports or other tasks assigned by Team Leader/Manager.We are looking for Solid experience in logistics/supply chain and related areas.Good knowledge of logistics companies and supply chain management operations.Fluency in English and Spanish.Excellent communication skills for coordination with stakeholders.Stakeholder management skills and relationship building.Passion for driving closures and high-level customer service orientation.Result-oriented and well-organized under pressure.Team player who fosters teamwork.Good understanding of operational processes.Conveys a sense of urgency and drives issues to closure.Positive and proactive attitude.#LI-GAUG1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.

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