Customer Care Agent for International Retailer

Há 7 dias


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro

We are seeking a Customer Care Agent to join our team, providing exceptional customer service to clients across the globe. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of interactions.

About the Role

This role is ideal for individuals who are fluent in French and have a good command of English. You will be working as part of a dynamic team that provides permanent recruitment solutions for various sectors. Our company has a global network of recruitment partners, and we offer a range of benefits to our employees.

Responsibilities
  • Provide customer support via phone, email, and chat
  • Assist customers with inquiries, orders, and product information
  • Handle complaints and provide effective solutions
  • Maintain accurate records of interactions
Requirements
  • Fluency in French (C1/C2) and good command of English (B2)
  • Previous customer service experience is a plus
  • Ability to work rotational shifts, including weekends
  • Residency in Portugal (Coimbra or further north)
  • Ability to travel to Braga for equipment collection
  • EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal
Work Schedule

This role follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours:

  • Monday to Friday: 09:00 – 21:30 (rotational shifts)
  • Saturday: 09:00 – 20:00 (rotational shifts)
  • Sunday: 10:00 – 19:00


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