Customer Support Specialist

Há 3 dias


Aveiro, Aveiro, Portugal TN Portugal Tempo inteiro

We are seeking a skilled Customer Support Specialist to join our dynamic team in Porto, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our Italian-speaking clients.

Key Responsibilities:

  1. Respond to customer inquiries and provide accurate information and solutions in a timely manner
  2. Handle and resolve customer complaints in a professional and efficient manner
  3. Maintain a high level of customer satisfaction by providing excellent service
  4. Collaborate with other departments to resolve customer issues and improve overall customer experience

You will be working closely with our sales team to identify opportunities to upsell and cross-sell products, ensuring that our customers have the best possible experience with our services.

Requirements:

  1. Fluent in Italian and English (both written and verbal)
  2. Previous experience in a customer service role is preferred
  3. Excellent communication and interpersonal skills
  4. Strong problem-solving and decision-making skills


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