Tour Director
4 semanas atrás
Mystic Ocean is a dynamic ocean cruise company based in Portugal, offering enriching experiences to its guests. As a Tour Guide, you will play a vital role in delivering exceptional value-for-money experiences to our guests.
Key Responsibilities:- Recommend and sell tour activities to guests, maximizing their shore-side experience.
- Escort and participate in tours, ensuring the quality of tours, tour guides, and programs meet Mystic Ocean's standards.
- Assist the Shore Excursion Manager and Assistant Shore Excursion Manager in day-to-day operations.
- Provide exceptional customer service, answering guests' questions and resolving issues promptly.
- Assist with lectures, guest greetings, and booking forms.
- Take ownership of tour-related issues and ensure they are resolved efficiently.
- Prepare materials for guests, including changes, cancellations, and other important information.
- Attend functions and social events to increase guest interaction and onboard ratings.
- Assist with disembarkation groups and other responsibilities as assigned.
- Assist the Assistant Manager with escorting assignments and training.
- Ensure the Shorex Excursion Desk is manned as per schedule.
- Attend safety trainings and report any maintenance issues.
- Adhere to all Company Policies and Procedures.
- Assist with MXP inputting and organization.
- Familiarize yourself with all aspects of tours operated in each cruise.
- Assist with daily dispatching of tours and coaches.
- Prepare escort packs and dispatch material.
- Elaborate Port Description sheets for each port of call.
- Practice Safe Lifting Techniques at all times.
- Follow instructions noted on the Safety Card.
- Participate in Guest/Crew Lifeboat Drills as per instructions.
- College Degree/Diploma beneficial.
- Hotel or Tourism School beneficial.
- Good geographical knowledge of the world and ports of call.
- Minimum of one (1) year experience shoreside or on ships in a similar function.
- Fluency in written and spoken English and German.
- Excellent interpersonal and public communication skills.
- Proficient administrative skills (Microsoft 365, Outlook, Word, Excel, and PowerPoint).
- Very good organizational skills and the ability to multi-task.
- Ability to interact with all levels of people.
- Remain calm under pressure.
- Service-minded with an outgoing, charming, and friendly personality.
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