Insurance Policy Coordinator
3 semanas atrás
About the Role:
Hiscox is seeking a skilled Policy Administrator to join our team in Lisbon. As a Policy Administrator, you will play a crucial role in preparing and managing insurance policies, providing high-quality administrative support to underwriters, brokers, and clients.
Key Responsibilities:
Perform office-based administrative tasks to process requests efficiently, including quote preparation, policy issuing, adjustments, renewals, and cancellations.
Serve as the first point of contact for brokers and clients, providing excellent customer service and directing queries to the appropriate departments.
Ensure accurate and timely data entry of insurance risks and perform general administrative duties like scanning, photocopying, and monitoring mailboxes.
Maintain high-quality output through regular quality audits.
Test and support new administrative tools and processes.
Liaise with internal and external parties to resolve queries within deadlines.
Deliver exceptional service standards and support data cleansing projects.
Prepare management information reports and participate in process improvement projects.
Provide technical support and contribute to best practices.
Support other teams during absences and peak workloads.
Requirements:
Proficient in written and spoken Spanish and good level of English.
Good interpersonal skills and ability to work in teams.
Curious, willing to learn, and challenge conventions.
Excellent accuracy, attention to detail, and ability to work under pressure.
Ability to organize, prioritize, and meet deadlines.
Demonstrate personal integrity and reliability.
Personable and able to build relationships.
Good customer focus and a 'can-do' attitude.
Professional Experience: Ideally, at least 2 years of experience in the insurance or financial services industry.
Interest in a career in administration, insurance, or shared services.
Good computer skills, including Microsoft Outlook and Excel, with training available to develop IT skills.
Why Hiscox?
Hiscox offers a healthy work-life balance with our 35h/week and hybrid working system. We also provide holidays, health insurance, gym allowance, pension plan, and opportunities for personal and professional growth.
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