Insurance Policy Coordinator

Há 1 mês


Lisboa, Lisboa, Portugal Hiscox Tempo inteiro
About the Role

Hiscox is seeking a skilled Policy Administrator to join our team in Lisbon. As a key member of our administration team, you will be responsible for preparing and managing insurance policies, providing high-quality administrative support to underwriters, brokers, and clients.

Key Responsibilities

  • Perform office-based administrative tasks to process requests efficiently, including quote preparation, policy issuing, adjustments, renewals, and cancellations.
  • Serve as the first point of contact for brokers and clients, providing excellent customer service and directing queries to the appropriate departments.
  • Ensure accurate and timely data entry of insurance risks and perform general administrative duties like scanning, photocopying, and monitoring mailboxes.
  • Maintain high-quality output through regular quality audits.
  • Test and support new administrative tools and processes.
  • Liaise with internal and external parties to resolve queries within deadlines.
  • Deliver exceptional service standards and support data cleansing projects.
  • Prepare management information reports and participate in process improvement projects.
  • Provide technical support and contribute to best practices.
  • Support other teams during absences and peak workloads.

Requirements

  • Proficient in written and spoken Spanish and good level of English.
  • Good interpersonal skills and ability to work in teams.
  • Curious, willing to learn, and challenge conventions.
  • Excellent accuracy, attention to detail, and ability to work under pressure.
  • Ability to organize, prioritize, and meet deadlines.
  • Demonstrate personal integrity and reliability.
  • Personable and able to build relationships.
  • Good customer focus and a 'can-do' attitude.
  • Ideal experience in the insurance or financial services industry.
  • Interest in a career in administration, insurance, or shared services.
  • Good computer skills, including Microsoft Outlook and Excel, with training available to develop IT skills.


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