Insurance Policy Coordinator
Há 1 mês
Hiscox is seeking a skilled Policy Administrator to join our team in Lisbon. As a key member of our administration team, you will be responsible for preparing and managing insurance policies, providing high-quality administrative support to underwriters, brokers, and clients.
Key Responsibilities
- Perform office-based administrative tasks to process requests efficiently, including quote preparation, policy issuing, adjustments, renewals, and cancellations.
- Serve as the first point of contact for brokers and clients, providing excellent customer service and directing queries to the appropriate departments.
- Ensure accurate and timely data entry of insurance risks and perform general administrative duties like scanning, photocopying, and monitoring mailboxes.
- Maintain high-quality output through regular quality audits.
- Test and support new administrative tools and processes.
- Liaise with internal and external parties to resolve queries within deadlines.
- Deliver exceptional service standards and support data cleansing projects.
- Prepare management information reports and participate in process improvement projects.
- Provide technical support and contribute to best practices.
- Support other teams during absences and peak workloads.
Requirements
- Proficient in written and spoken Spanish and good level of English.
- Good interpersonal skills and ability to work in teams.
- Curious, willing to learn, and challenge conventions.
- Excellent accuracy, attention to detail, and ability to work under pressure.
- Ability to organize, prioritize, and meet deadlines.
- Demonstrate personal integrity and reliability.
- Personable and able to build relationships.
- Good customer focus and a 'can-do' attitude.
- Ideal experience in the insurance or financial services industry.
- Interest in a career in administration, insurance, or shared services.
- Good computer skills, including Microsoft Outlook and Excel, with training available to develop IT skills.
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