Customer Experience Credit Risk Specialist

Há 3 horas


Braga, Braga, Portugal Ttec Tempo inteiro

Be the catalyst for exceptional customer experiences with TTEC. As a Customer Experience Credit Risk Specialist, you'll be part of a dynamic team that brings humanity to business.

About Your Role:

  • You'll work remotely in Poland, utilizing your analytical skills and attention to detail to evaluate creditworthiness and resolve complex customer inquiries.
  • Responsibilities include monitoring customer accounts, researching and responding to inquiries, analyzing financial data, and establishing credit limits.
  • You'll have ownership over resolving escalated calls and will be responsible for getting answers for customers, consulting on credit issues, and resolving their issues with compassion.

About You:

  • 6 months experience in customer service, back office administration, or collections is required.
  • You should be able to read, write, and speak at the native language level of English.
  • Strong analytical skills, responsiveness, results orientation, attention to detail, and an exceptional work ethic are essential.

About Us:

  • TTEC is proud to be an equal opportunity employer where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • We value diversity and inclusion, aiming to reflect the communities we serve by delivering amazing service and technology, along with humanity.
  • We offer a competitive base wage starting at 28,000 PLN per month, plus performance bonus opportunities and a healthy benefits package.
  • You'll have access to supportive career development opportunities, inclusive culture, and community-minded organization where giving back is encouraged.

About This Opportunity:

  • We're committed to ensuring your success in this role through individualized webcam-enabled engagement and coaching, and thousands of free courses to support your career growth.
  • You'll contribute to the success of the customer experience and the overall success of the team under the guidance of a Team Lead.

About Our Business:

  • We make customers happy by building engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
  • We've helped companies like yours since 1982, and we talk, message, text, and video chat with millions of customers every day.


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