IT Field Support Specialist
1 semana atrás
Prozis is a pioneering product development company that thrives on innovation and excellence. Our mission is to deliver high-quality, beautiful, and affordable products to our customers. We achieve this through our proprietary technology, which enables us to bring new products to market every day.
Our company culture is built on a 4.0 vertical process, where we manufacture our products in-house or with the help of our trusted partners. We take pride in our ability to control every aspect of the product development process, from idea to delivery.
The RoleWe are seeking an IT Field Support Technician to join our IT Systems and Operations Team at our headquarters in Maia. As a key member of our team, you will be responsible for maintaining the ongoing systems performance, responding to incidents, and providing infrastructure support.
Your primary focus will be on providing user support and equipment maintenance across all our offices. You will work closely with our team to ensure that our IT systems are running smoothly and efficiently.
Key Responsibilities- Provide user support and equipment maintenance across all our offices
- Maintain the ongoing systems performance and respond to incidents
- Provide infrastructure support and troubleshoot general IT issues
- Document new IT system problems/solutions in our knowledge base
- Work collaboratively with users and colleagues to resolve IT issues
- No less than 1 year of experience in helpdesk support
- Knowledge of Windows, MacOS, and Linux
- Experience with ticketing tools
- Proficiency in MS Office products
- Strong communication skills and attention to detail
Prozis is a company that values innovation, excellence, and teamwork. We are a dynamic and motivated team that is passionate about delivering high-quality products to our customers. If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.
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