Spanish Advertiser Support Specialist
4 semanas atrás
About City Job Offers
We are a dynamic team dedicated to providing exceptional support to advertisers on the world's largest social media platform. Our mission is to help advertisers optimize their campaigns and solve technical issues in a fast-paced, innovative environment. Our team is composed of multilingual professionals with experience in customer support, technical troubleshooting, and advertising optimization.
Your Profile
- Language Skills: Fluency in Spanish and English.
- Technical Proficiency: Experience with multiple tools and technical troubleshooting.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service Experience: Previous experience in customer support or a related field is preferred.
- Adaptability: Ability to work in a fast-paced environment and manage multiple tasks.
About the Job
As a multilingual support specialist, you will provide support via chat, email, and phone to small and medium-sized businesses (SMBs) in both Spanish and English. Your responsibilities will include offering pre- and post-sales support, guiding users on platform tools and features, and ensuring customer satisfaction by resolving their issues. You will also be responsible for identifying trends, solving problems, and reporting bugs to improve the advertising experience.
Benefits
- Comprehensive Training: Receive extensive training on products, services, and customer management.
- Competitive Salary: Attractive salary package with additional allowances.
- Health Insurance: Private health insurance after the contract signature.
- Relocation Support: Assistance with relocation, including accommodation.
- Professional Development: Opportunities for career growth and development within the company.
Why Lisbon?
Lisbon is a vibrant city known for its rich history and culture, with numerous museums, art galleries, and cultural festivals. The city's parks and gardens offer tranquil escapes, while the nearby Atlantic Ocean provides opportunities for surfing and other water sports. Lisbon is also renowned for its vibrant nightlife, with numerous bars, clubs, and live music venues. Experience the city's rich culinary scene, from traditional Portuguese dishes to modern gastronomy, in the many local restaurants and cafes.
Seize this opportunity to grow professionally and personally in a dynamic and supportive environment.
We look forward to welcoming you to our team in Lisbon.
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