Resolution Resolution Representative

Há 3 dias


Matosinhos, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro

Adecco Prestação de Serviços, Lda is seeking a Resolution Resolution Representative to join our team in Porto. As a key member of our finance department, you will be responsible for handling complex transactions with precision and ensuring seamless execution.

Your Key Responsibilities
  • Handle complex transactions for NFC customers with accuracy
  • Offer expert guidance to ensure smooth transaction processing
  • Develop effective mitigation plans for any issues that arise
  • Manage escalations requiring immediate attention, ensuring fast resolution and customer satisfaction

You will also collaborate with sales teams to provide support for new customer activations and assist with legal case support to reduce penalties and protect the customer experience.

What We Are Looking For
  • Languages: Proficiency in English is mandatory
  • Previous experience in Customer Support and Claims
  • Excellent communication skills, both written and verbal

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