Customer Resolution Expert

Há 6 dias


Matosinhos, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro

We are seeking a highly skilled CUSTOMER RESOLUTION EXPERT to join our team at Adecco Prestação de Serviços, Lda. As a key member of our customer support team, you will play a vital role in ensuring the seamless execution of financial transactions for our clients.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as proficiency in English. Previous experience in customer support and claims is highly desirable. Your attention to detail, analytical skills, and ability to work under pressure will be essential in handling intricate transactions and resolving any issues that may arise.

Your responsibilities will include:

  • Handling transactions with precision and accuracy
  • Providing expert guidance to customers to ensure seamless transaction execution
  • Developing effective mitigation plans to address any issues that may occur
  • Managing escalations and ensuring fast resolution and customer satisfaction
  • Assisting with legal case support to reduce penalties and protect the customer experience

In return for your expertise, you can expect a competitive base salary, a meal allowance, and a comprehensive benefits package. You will also have opportunities for career development and integration into a dynamic and motivated team.



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