Multilingual Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

Bosch, a leading technology and services company, is shaping the future by inventing innovative solutions. We promise our associates a collaborative work environment, where we grow together, enjoy our work, and inspire each other.

Our Lisbon Team: With over 300 associates from around 15 nationalities, our Lisbon office focuses on sales, marketing, communication, training, and nearshoring services. The diversity, commitment, and expertise of our team are key success factors for our organization.

About Bosch Service Solutions: We develop and deliver Customer Experience, Mobility, and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people daily.

Role & Responsibilities:
• Handle customer inquiries in writing and by telephone in Finnish on behalf of our clients.
• Support customers with extensive requests concerning digital topics, such as vehicle apps.
• Present possible solutions to customers in 1st or 2nd level support for challenges with booked services in the vehicle.
• Forward technical issues to the appropriate departments and communicate with specialist centers.

Qualifications:
• Customer-oriented, responsible, and communicative personality.
• Professional, independent, reliable, service- and solution-oriented working method.
• Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies, including ticketing tools.
• Finnish language skills at native speaker level in written and spoken, combined with good knowledge of English.

What We Offer:
Challenges in an international environment
Career opportunities in one of the best companies in the world
Flexible hours
Medical services
Discounts for employees
Sports and health-related activities
Canteen
Good access to public transports
Space for creativity



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