Educational Technology Success Strategist
Há 4 dias
Overview
We are seeking an experienced Customer Success Manager to join our dynamic team at Full Fabric. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our clients.
Key Responsibilities
- Client Relationship Management: Build and nurture strong, long-lasting relationships with clients to ensure their success.
- Collaborate with Clients: Work closely with our most valuable customers to deeply understand their needs and align our solutions to help them achieve their goals.
- Strategic Account Planning: Develop and execute strategic account plans to manage, retain, and grow existing client partnerships.
- Product Adoption and Onboarding: Design and implement strategies to drive product adoption, ensuring customers utilize Full Fabric to meet their strategic business objectives.
- Renewal and Expansion: Identify and pursue opportunities for upselling and cross-selling additional products or services, enhancing the client relationship.
- Training and Support: Deliver engaging training sessions, workshops, and support to empower clients in effectively using Full Fabric's products.
- Data Analysis and Reporting: Analyze customer usage data to uncover trends, opportunities for growth, and potential areas for improvement.
- Client Advocacy: Act as the voice of the customer within Full Fabric, ensuring their needs and priorities are represented.
Requirements
- Experience: Proven experience managing client relationships and strategic accounts for a SaaS product.
- Customer-Centric Approach: A customer-centric approach, providing tailored solutions to meet client needs.
- Technical Capabilities: Expertise in client onboarding and driving product adoption, aligning product capabilities with client business goals.
- Skill Set: Skilled in upselling, cross-selling, and managing renewals.
- Communication Skills: Ability to communicate complex information in a clear and concise manner.
Benefits
- Competitive Compensation Package: A competitive salary and comprehensive benefits package that reflects the expertise and value our team members bring to our company.
- Remote Flexibility: The opportunity to work from home and maintain a healthy work-life balance.
- Professional Growth: Opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.
- Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education.
About Us
At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. We appreciate your interest in joining our team and contributing to the future of educational technology.
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