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Customer Service Strategist
2 semanas atrás
Our Customer Service Strategist will be responsible for maintaining and developing product knowledge by supporting agents, ensuring they are equipped with the latest information.
Key Responsibilities:
- Floor walking, live listening, and side-by-side coaching to support agents
- Creating detailed reports based on findings
- Providing feedback to CSRs, aligned with Supervisors
- Helping identify training needs alongside the Trainer
About Teleperformance Portugal:
We are a pioneer in technology applied to customer support, with over 14,000 employees serving 67 markets in 37 languages.