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Director of Onboarding

2 meses atrás

Lisboa, Lisboa, Portugal Third-Party Job Posts Tempo inteiro
Job Description

We are seeking a highly skilled Director of Onboarding to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive onboarding strategies that align with our clients' needs and business objectives.

Key Responsibilities:

  • Develop and implement strategic onboarding programs that drive client satisfaction and retention.
  • Lead a team of onboarding professionals to ensure seamless client onboarding experiences.
  • Collaborate with cross-functional teams to ensure a cohesive and positive client experience.
  • Evaluate existing onboarding processes and identify opportunities for improvement.
  • Implement best practices, automation, and tools to enhance efficiency and effectiveness in client onboarding.

Requirements:

  • 3+ years of experience in onboarding or implementing customers.
  • 5+ years of SAAS experience required.
  • Excellent communication and interpersonal skills.
  • Analytical skills to assess data and client feedback.
  • Customer-focused attitude and dedication to delivering outstanding service to clients.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Us:

We are a leading provider of hospitality technology solutions. Our mission is to deliver exceptional client experiences through innovative onboarding strategies and best-in-class customer support.