Dedicated Patient Support Specialist

Há 4 horas


Portugal Iqvia Tempo inteiro

We are seeking a highly skilled Dedicated Patient Support Specialist to join our team at Iqvia Argentina. This is a fantastic opportunity to work in a dynamic environment and make a real difference in the lives of patients and healthcare professionals.

About the Role

As a Dedicated Patient Support Specialist, you will be responsible for providing exceptional support to patients and healthcare professionals participating in clinical studies. You will play a key role in ensuring the smooth execution of these studies by facilitating completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals.

Key Responsibilities

  • Providing accurate and timely information to patients and healthcare professionals per project direction
  • Administering informed consent verbally or online as required
  • Following up with patients and/or healthcare professionals per protocol to ensure compliance
  • Collecting and entering data in the study electronic data capture system (EDC) per protocol
  • Recognizing and escalating any adverse events or serious adverse events according to protocol
  • Resolving any data queries and maintaining investigator site files as necessary

Requirements

To be successful in this role, you will need:

  • A college certificate or equivalent experience
  • Previous experience in a business process outsourcing (BPO) company with technology support or clinical background is a plus
  • Dutch language fluency and English language proficiency
  • Strong communication and interpersonal skills, with the ability to work under pressure and as part of a team

What We Offer

In return for your hard work and dedication, we offer a competitive salary of €28,000 - €32,000 per year, depending on experience, plus benefits including a comprehensive training program, opportunities for career growth and development, and a collaborative and supportive work environment.

Apply Now



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