Technical Support Specialist
4 semanas atrás
About the Role
We are seeking a skilled Customer Service Technician to join our Technical Support team at Broadvoice. As a key member of our support team, you will provide technical assistance and resolve customer issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot software and hardware issues related to Broadvoice's products and services.
- Provide accurate and efficient solutions to customer problems, escalating more complex issues when necessary.
- Maintain detailed records of customer interactions, problems, and solutions in our ticketing system.
- Create and update support documentation and knowledge base articles to assist customers and team members.
- Work closely with other support team members, sharing knowledge and expertise to resolve customer issues effectively.
Requirements
- High school diploma or equivalent; technical degree or certification is a plus.
- Previous experience in a customer service or technical support role is preferred.
- Basic understanding of computer systems, networks, and software applications.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong analytical and problem-solving abilities.
Benefits
- A competitive salary range of $45,000 - $60,000 per year, depending on experience.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including paid vacation and holidays.
- The opportunity to work with a dynamic and supportive team.
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