Technical Support Specialist

4 semanas atrás


Portugal Broadvoice Tempo inteiro

About the Role

We are seeking a skilled Customer Service Technician to join our Technical Support team at Broadvoice. As a key member of our support team, you will provide technical assistance and resolve customer issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and troubleshoot software and hardware issues related to Broadvoice's products and services.
  • Provide accurate and efficient solutions to customer problems, escalating more complex issues when necessary.
  • Maintain detailed records of customer interactions, problems, and solutions in our ticketing system.
  • Create and update support documentation and knowledge base articles to assist customers and team members.
  • Work closely with other support team members, sharing knowledge and expertise to resolve customer issues effectively.

Requirements

  • High school diploma or equivalent; technical degree or certification is a plus.
  • Previous experience in a customer service or technical support role is preferred.
  • Basic understanding of computer systems, networks, and software applications.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong analytical and problem-solving abilities.

Benefits

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including paid vacation and holidays.
  • The opportunity to work with a dynamic and supportive team.

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