Technical Support Professional

2 semanas atrás


Portugal Broadvoice Tempo inteiro

We are seeking a motivated and detail-oriented individual to join our Technical Support team as a Technical Support Professional. In this role, you will be the first point of contact for our customers, providing essential technical assistance and support for Broadvoice's products and services.

Responsibilities include:

  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Diagnosing and troubleshooting software and hardware issues related to Broadvoice's products and services
  • Providing accurate and efficient solutions to customer problems, escalating more complex issues to Level 2 support when necessary
  • Maintaining detailed records of customer interactions, problems, and solutions in the company's ticketing system
  • Assisting in onboarding new customers and providing training on using Broadvoice's products

The ideal candidate should have:

  • A high school diploma or equivalent; technical degree or certification is a plus
  • Previous experience in a customer service or technical support role is preferred
  • BASIC UNDERSTANDING OF COMPUTER SYSTEMS, NETWORKS, AND SOFTWARE APPLICATIONS IS REQUIRED
  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS IN ENGLISH
  • ABILITY TO WORK COLLABORATIVELY IN A TEAM ENVIRONMENT
  • FLEXIBILITY TO ADAPT TO CHANGING PRIORITIES AND HANDLE MULTIPLE TASKS SIMULTANEOUSLY

Estimated salary range: $50,000 - $65,000 per year

Broadvoice offers comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. We value our employees and strive to create a supportive and engaging work environment.


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