Product Support Operations Manager
2 semanas atrás
Company Overview: At Bloq, we've revolutionized the smart locker industry with our cutting-edge solutions. Our technology enables seamless online deliveries, reduces costs, and makes them more sustainable. As a rapidly expanding company, we're now looking for a seasoned professional to join us as a Product Support Team Lead.
About the Role:
We're seeking an experienced technical support leader who has a passion for delivering exceptional support to our users, clients, and partners. Your responsibilities will include managing day-to-day activities of the B2B Technical Support team, leading training sessions, providing constructive feedback to Product and Engineering teams, conducting interviews, configuring tools, documenting technical issues, and ensuring the well-being of our Bloqstar Support team.
Key Requirements:
- Proven experience in technical support with computer hardware, IoT devices, electronics, networks, and operating systems
- Great critical thinking and problem-solving skills to tackle complex support issues
- Proficiency with various support platforms, ticketing systems, service management, and asset management tools
- Customer service skills and patience to handle diverse technical knowledge levels
- Keen eye for inefficiencies and drive to contribute to process improvements
What We Offer:
You'll have the opportunity to work with our innovative solutions, contribute to process improvements, and enjoy a competitive salary range of $90,000 - $120,000 per annum, depending on experience and qualifications. Additionally, you'll be working with a talented team in a fast-paced startup environment with opportunities for growth and development.
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