Strategic Operations Manager
4 semanas atrás
**About Us**
Bosch, a leader in innovation, is shaping the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. We value growth, enjoyment, and inspiration among our associates.
Our diverse team of over 300 specialized associates from around 15 nationalities is focused on sales, marketing, communication, training, nearshoring services, and shared support for human resources services to Europe. Our key success factors are diversity, commitment, and know-how.
We develop and deliver Customer Experience, Mobility, and Monitoring solutions for companies and their customers at Bosch Service Solutions. Our teams find fast and efficient solutions for thousands of people daily – from claim management to life-saving emergency calls, among other services. Join us in defining standards and becoming pioneers with over 9,000 associates worldwide.
Your Contribution to Something Big:
The role involves supervising teams, coordinating operations as specified in service agreements, and meeting KPI standards. Key responsibilities include motivating leadership, personal development of Service Experts, setting team targets, managing resource allocation, recruitments, escalations, quality topics, initiating actions related to Performance Dialogue & Coaching meetings, conflict, and change management. You will also have expertise in respective agreed customer service, support during service implementation, and operational contact for stakeholders/customers.
The position requires driving continuous process improvements, operational efficiencies, implementing corrective measures, analyzing and deriving actions from quality assurance, and processing technical initial trainings (knowledge transfer to SEs). You will identify and drive measures to obtain cost efficiencies within your scope of control.
**Salary Information**
We offer a competitive salary range of €65,000 - €85,000 per annum based on experience and qualifications.
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