Career Growth Opportunities as a Customer Advocate

Há 4 dias


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

Unlock Your Potential with Webhelp France

We are seeking highly motivated and customer-focused individuals to join our team as a Customer Representative in Portugal. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role:

This is a full-time position with indefinite contracts (negotiable depending on your experience and client needs). We offer a competitive salary and performance bonus, remote work in Portugal, and the opportunity to grow and develop your career with our organization.

Your Key Responsibilities:

  • Assist clients via inbound calls and email by answering their inquiries and resolving potential issues.
  • Become an expert in our client's products and services, providing accurate and valid information to customers.
  • Listen to customers' unique situations and acknowledge their needs, going beyond their expectations to deliver a memorable experience.

Requirements:

  • A high level of Polish (written and oral) and fluent English (B2)
  • Previous experience in customer service is highly valued, but not required.
  • Excellent communication skills, empathy, team spirit, and a customer-oriented approach.
  • Knowledge of MS Office package.
  • Familiarity with pet-related topics is highly valued.
  • A positive and can-do attitude.

What We Offer:

  • A competitive salary (estimated €25,000 - €35,000 per year) and performance bonus.
  • Remote work in Portugal with flexible working hours.
  • Full paid training on the company and project.
  • Career development programs, specialized courses, and language classes.
  • A Bring-a-friend referral bonus opportunity.

About Webhelp France:

We are a global leader in customer experience and technology services, helping well-known brands improve their businesses through integrated solutions. Our commitment to equal employment opportunities and a diverse work environment makes us an employer of choice for many talented individuals.



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