Career Growth Opportunities as a Customer Advocate
Há 4 dias
Unlock Your Potential with Webhelp France
We are seeking highly motivated and customer-focused individuals to join our team as a Customer Representative in Portugal. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About the Role:
This is a full-time position with indefinite contracts (negotiable depending on your experience and client needs). We offer a competitive salary and performance bonus, remote work in Portugal, and the opportunity to grow and develop your career with our organization.
Your Key Responsibilities:
- Assist clients via inbound calls and email by answering their inquiries and resolving potential issues.
- Become an expert in our client's products and services, providing accurate and valid information to customers.
- Listen to customers' unique situations and acknowledge their needs, going beyond their expectations to deliver a memorable experience.
Requirements:
- A high level of Polish (written and oral) and fluent English (B2)
- Previous experience in customer service is highly valued, but not required.
- Excellent communication skills, empathy, team spirit, and a customer-oriented approach.
- Knowledge of MS Office package.
- Familiarity with pet-related topics is highly valued.
- A positive and can-do attitude.
What We Offer:
- A competitive salary (estimated €25,000 - €35,000 per year) and performance bonus.
- Remote work in Portugal with flexible working hours.
- Full paid training on the company and project.
- Career development programs, specialized courses, and language classes.
- A Bring-a-friend referral bonus opportunity.
About Webhelp France:
We are a global leader in customer experience and technology services, helping well-known brands improve their businesses through integrated solutions. Our commitment to equal employment opportunities and a diverse work environment makes us an employer of choice for many talented individuals.
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