Global Service Management Specialist

2 semanas atrás


Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

Job Description: Incident & Service Request Manager

We are seeking an experienced Global Service Management Specialist to join our client's team. This role involves managing and prioritizing tickets and incidents in ServiceNow and Azure DevOps, focusing on the clients D365F&O operations and other integration platforms.

Key Responsibilities:

  • Manage and prioritize incidents and service requests in ServiceNow and Azure DevOps.
  • Escalate incidents, bugs, and service requests as needed.
  • Communicate effectively with stakeholders, users, and external support teams.
  • Monitor incident and service request cycle time and performance.
  • Ensure adherence to support processes and protocols.
  • Act as the single point of contact for ServiceNow and Azure DevOps queries and escalations.
  • Align with the Service Delivery Manager and communicate any changes to external teams.

Requirements:

  • 3 years of experience managing support cases.
  • Fluency in English, both verbal and written.
  • Strong communication skills with a sense of urgency and proactivity.
  • Experience working in cross-divisional teams.
  • Familiarity with ServiceNow and Azure DevOps is a strong plus.

Why Work with Our Client?

Our client offers a competitive salary, excellent benefits, including meal allowance and health insurance. This is a fantastic opportunity to advance your career with a reputable company.

About the Role:

This role is ideal for an organized, proactive individual with a passion for delivering high-quality support. If you have 3 years of experience managing support cases and possess fluency in English, we encourage you to apply.



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