Incident Management Specialist

Há 1 mês


Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

Company Overview

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Segula Technologies is a global company with a presence in over 30 countries, employing more than 15,000 professionals. We support our customers throughout the product life cycle, leveraging our expertise in engineering design, modeling and simulation, as well as digital technologies.

 

Job Description

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We are seeking an Incident Management Specialist to join our technical team. The successful candidate will work under guidance to ensure the rapid and effective resolution of complex infrastructure incidents, coordinating with technical teams and stakeholders to diagnose and resolve issues.

 

Responsibilities

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  • Assist in managing IT incidents to minimize disruption to services and restore normal operations as quickly as possible.">
  • Communicate with stakeholders and end-users regarding incident status and resolution.">
  • Analyze trends within incident data and identify root causes.">
  • Organize and chair Post-Incident Reviews (PIRs) to improve incident management processes.">
  • Ensure toolsets are updated regularly and accurately.">

 

Qualifications

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The ideal candidate will possess a degree in computer science or equivalent professional qualification, along with experience within a Major Incident Team, preferably in a financial services environment.

 

Estimated Salary: $85,000 - $110,000 per year

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This salary estimate is based on industry standards and may vary depending on location, experience, and other factors.

 

Benefits

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  • Opportunity to work in an international team.">
  • Continuous training and development opportunities.">
  • A dynamic and inclusive work environment.">

 

Original Language Code: en



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