Critical Incident Management Director

Há 1 mês


Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

Company Overview

SEGULA TECHNOLOGIES is a leading company with a presence in various sectors such as the automobile, railway, energy, and aerospace industries. We have grown rapidly in recent years and are currently present in over 30 countries with more than 15,000 employees.

Job Description

The purpose of this role is to oversee the execution of the Major Incident strategy, process, and operational delivery to an ITIL standard. This ensures a professional Incident Management capability, managing multiple processes and identifying areas for improvement to ensure efficiency.

Key Responsibilities

  • Lead a team and act as the Senior SME for the Major Incident Management function
  • Drive simplification and standardization of processes & procedures
  • Govern incident communications across the IT estate
  • Provide strong leadership and direction in promoting best practices across the organization
  • Drive continual service improvement mentality across Operations
  • Partner with key stakeholders to ensure services remain stable and best-in-class

Qualifications and Skills

  • Degree in computer science or equivalent professional qualification or work experience
  • Experience managing Major Incident & Incident Management for multiple customers
  • Management experience with a team of more than 5 people
  • Excellent understanding of ITIL (V3 or V4)
  • Knowledge of production applications, monitoring application functions, and resolving issues

Salary Range

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, with additional benefits including international team collaboration, continuous training, and food card subsidy.



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