Critical Infrastructure Incident Resolution Specialist
Há 7 dias
At Buscojobs Portugal, we are seeking a highly skilled Critical Infrastructure Incident Resolution Specialist to join our team. As a key member of our technical group, you will play a vital role in ensuring the rapid and effective resolution of major incidents affecting Santander UK's complex infrastructure environments.
Key Responsibilities:
- Assisting in the management of IT incidents to minimize disruption to services and restore normal operations as quickly as possible.
- Receiving and documenting incident reports, prioritizing, and categorizing incidents according to severity and impact.
- Communicating with stakeholders and end-users regarding incident status and resolution, documenting incident response procedures and best practices.
- Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher-level support management, analyzing trends within incident data, uncovering root causes, and acting upon these.
- Organizing and chairing Post-Incident Reviews (PIRs) with a focus on 'lessons learned.'
- Ensuring toolsets are updated regularly and accurately.
- Participating in post-incident reviews to identify root cause and prevent recurrence.
- Delivering high-quality presentations (verbal/written) on timelines, cause, and resolution.
Qualifications:
- Degree in computer science or equivalent professional qualification or appropriate and relevant work experience.
- Experience within a Major Incident Team, preferably within a financial services environment.
- Communication skills required (written and verbal), ability to be clear and concise in coordinating incident response efforts and updating stakeholders.
- Experience of using Incident Management Toolsets.
- Ability to prioritize workloads in a pressurized environment.
- Experience of working out of hours and on a rota providing 24-hour support.
Salary: We offer an attractive salary package, estimated to be around £55,000 - £65,000 per annum, depending on experience and qualifications. This is a competitive salary for a role of this nature and requires a strong set of skills and experience.
Benefits:
- Ongoing training and development opportunities.
- The opportunity to work in a fast-paced and dynamic environment.
- A comprehensive benefits package, including health insurance, pension scheme, and paid annual leave.
About Us:
Buscojobs Portugal is a leading provider of job search services, dedicated to helping individuals find their ideal career path. Our team of experts provides personalized support and guidance to ensure that our clients achieve their goals. We are committed to providing a positive and inclusive work environment that promotes growth, learning, and success.
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