Incident Management Leader for IT Operations

Há 7 dias


Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

Job Description: We are seeking an experienced Incident Management Leader to join our team at Segula Technologies. As a key member of our operations team, you will be responsible for ensuring the execution of our Major Incident strategy and process delivery to an ITIL standard.

About Us: At Segula Technologies, we value professionalism and efficiency in all aspects of our operations. Our team is committed to delivering high-quality services to our customers.

Job Responsibilities:

  • Leading a Team: You will lead a team of professionals in managing multiple processes and identifying areas for improvement to ensure our Incident Management capability remains professional and efficient.
  • Process Improvement: You will drive the simplification and standardization of processes and procedures, governing the distribution of incident communications across the IT estate.
  • Leadership and Direction: You will provide strong leadership and direction in promoting best practices across the organization, driving a continual service improvement mentality across Operations with a focus on improving Incident management processes.
  • Partnerships: You will partner with key stakeholders such as Infrastructure and Business Engagement managers to ensure services remain stable and best-in-class.
  • Incident Resolution: You will oversee the entire incident management process to ensure timely resolution and minimal disruption to services, coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties.

Qualifications: To be successful in this role, you will need:

  • Degree or Equivalent: A degree in Computer Science or equivalent professional qualification or work experience.
  • Experience: Experience of managing Major Incident & Incident Management for multiple customers, management experience where you have led a function or capability, and experience of leading a team of more than 5 people.
  • Skills: Excellent understanding of ITIL (V3 or V4), previous experience of ControlM software, and significant demonstrable experience of IT incidents, investigation, troubleshooting, and preventing recurrence of incidents that interfere with normal delivery of IT services.

Estimated Salary: $120,000 - $150,000 per annum

Benefits: This role offers a competitive salary, opportunity to work in an international team, continuous training, and food card subsidy. All your information will be kept confidential according to EEO guidelines.



  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    At Segula Technologies, we're looking for a skilled IT Incident Management Lead to ensure the stability and reliability of our IT operations. This critical role is key to our ongoing success, and we offer an exciting opportunity for a motivated professional to join our team.Job Summary:To manage multiple processes and identify areas for improvement to ensure...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    **Job Description:**We are seeking a highly skilled Technical Incident Management Strategist to join our team at Segula Technologies. This is an exciting opportunity for a seasoned professional to take on a leadership role in ensuring the stability and reliability of our IT operations.The successful candidate will be responsible for leading a team and acting...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Company Overview">Segula Technologies is a global company with a presence in over 30 countries, employing more than 15,000 professionals. We support our customers throughout the product life cycle, leveraging our expertise in engineering design, modeling and simulation, as well as digital technologies. Job Description">We are seeking an Incident Management...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    About the RoleWe are seeking a skilled Technical Incident Management Strategist to join our team at Segula Technologies. As a key member of our IT operations, you will be responsible for ensuring the execution of our Major Incident strategy and operational delivery to an ITIL standard.Key ResponsibilitiesLeading a team and acting as the Senior SME for the...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Company OverviewSEGULA TECHNOLOGIES is a leading company with a presence in various sectors such as the automobile, railway, energy, and aerospace industries. We have grown rapidly in recent years and are currently present in over 30 countries with more than 15,000 employees.Job DescriptionThe purpose of this role is to oversee the execution of the Major...

  • Incident Management Director

    3 semanas atrás


    Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Key ResponsibilitiesThe Incident Management Director will oversee the execution of our Major Incident strategy, process, and operational delivery to an ITIL standard, ensuring a professional Incident Management capability. This role requires strong leadership skills and the ability to manage multiple processes and identify areas for improvement to ensure the...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    About ForviaForvia is a leading player in the automotive industry, driven by innovation and a passion for smart life on board and sustainable mobility.We are shaping the future of mobility through cutting-edge solutions, leveraging the power of technology to create a cleaner and smarter world.The Digital Transformation at Forvia is a key driver of our...


  • Aveiro, Aveiro, Portugal Adecco Recruitment Tempo inteiro

    Job Title: Incident & Service Request ManagerAdecco Recruitment is seeking an experienced professional to manage and prioritize tickets and incidents in ServiceNow and Azure DevOps, focusing on clients D365F&O operations and other integration platforms. As the primary point of contact for internal and external service desks, this role ensures smooth and...

  • IT Operations Manager Lead

    2 semanas atrás


    Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    **Company Overview**SEGULA TECHNOLOGIES is a leading company with a presence in various sectors, including the automobile, railway, energy, and aerospace industries. We are looking for skilled professionals to join our team.**Job Description**The purpose of this role is to ensure the execution of the Major Incident strategy, process, and operational delivery...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionSalary: €80,000 - €100,000 per year (dependent on experience)About the RoleWe are seeking a highly skilled Global Incident Resolution Specialist to join our team at Buscojobs Portugal. As a key member of our Major Incident Team, you will play a critical role in ensuring the rapid and effective resolution of complex incidents that impact...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    About the Role:We are seeking a skilled Incident Resolution Specialist to join our team in Portugal. As an Incident Resolution Specialist, you will play a critical role in ensuring the rapid and effective resolution of complex incidents across our infrastructure environments.Key Responsibilities:Assist in the management of IT incidents to minimize disruption...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Job OverviewSegula Technologies Group is a leading innovation company with a strong presence in key sectors such as automobile, railway, energy, and aerospace. We're seeking a talented individual to join our team.Role DescriptionThe purpose of this role is to work under guidance within a technical team across complex infrastructure environments to ensure the...


  • Aveiro, Aveiro, Portugal Faurecia Tempo inteiro

    Company OverviewForvia is a leading automotive company that anticipates the future of mobility by developing cutting-edge solutions for smart life on board and sustainable mobility.Job DescriptionWe are looking for a Cybersecurity Incident Response Trainee to join our team in Santa Maria da Feira, Portugal. The ideal candidate will provide assistance and...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    About UsAt Segula Technologies, we are a leading innovation company with a presence in key sectors such as the automobile, railway, energy, and aerospace industries. Our goal is to provide exceptional support to our customers at every stage of the product life cycle.Job DescriptionWe are seeking a Global Incident Resolution Specialist to join our team. This...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Company Overview">At SEGULA TECHNOLOGIES, we're an innovative company with a presence in key sectors like automotive, railway, energy, and aerospace. With over 15,000 employees in 30+ countries, we support our customers throughout the product life cycle. Our team of specialists in engineering design, modeling, simulation, and digital technologies works in an...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewWe are a leading player in the automotive industry, driven by innovation and a passion for mobility. Our vision is to shape the future of transportation, embracing cutting-edge solutions for smart life on board and sustainable mobility.About ForviaCybersecurity is at the forefront of our digital transformation strategy. We strive to create a...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Company Overview">At Segula Technologies Group, we're an innovative company with a presence in key sectors like the automobile, railway, energy, and aerospace industries. Our team of experts supports customers throughout the product life cycle. With over 15,000 employees across 30 countries, we offer inclusive and respectful work environments where everyone...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionAt Buscojobs Portugal, we are seeking a highly skilled Critical Infrastructure Incident Resolution Specialist to join our team. As a key member of our technical group, you will play a vital role in ensuring the rapid and effective resolution of major incidents affecting Santander UK's complex infrastructure environments.Key...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Discover a fulfilling career opportunity at Segula Technologies, a pioneering company driving innovation in the automobile, railway, energy, and aerospace sectors. Estimated Annual Salary: £60,000 - £80,000 About the Role:The successful candidate will join our technical team as an Incident Resolution Specialist, working on complex infrastructure...


  • Aveiro, Aveiro, Portugal Bosch Group Tempo inteiro

    As a seasoned IT Security Director, you will lead the development and implementation of organization-wide security strategies and policies to safeguard Bosch Group's global operations.About This RoleWe are seeking an experienced Chief Information Security Officer to oversee security controls and technologies, build relationships with external stakeholders,...