Incident Management Leader for IT Operations
Há 7 dias
Job Description: We are seeking an experienced Incident Management Leader to join our team at Segula Technologies. As a key member of our operations team, you will be responsible for ensuring the execution of our Major Incident strategy and process delivery to an ITIL standard.
About Us: At Segula Technologies, we value professionalism and efficiency in all aspects of our operations. Our team is committed to delivering high-quality services to our customers.
Job Responsibilities:
- Leading a Team: You will lead a team of professionals in managing multiple processes and identifying areas for improvement to ensure our Incident Management capability remains professional and efficient.
- Process Improvement: You will drive the simplification and standardization of processes and procedures, governing the distribution of incident communications across the IT estate.
- Leadership and Direction: You will provide strong leadership and direction in promoting best practices across the organization, driving a continual service improvement mentality across Operations with a focus on improving Incident management processes.
- Partnerships: You will partner with key stakeholders such as Infrastructure and Business Engagement managers to ensure services remain stable and best-in-class.
- Incident Resolution: You will oversee the entire incident management process to ensure timely resolution and minimal disruption to services, coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties.
Qualifications: To be successful in this role, you will need:
- Degree or Equivalent: A degree in Computer Science or equivalent professional qualification or work experience.
- Experience: Experience of managing Major Incident & Incident Management for multiple customers, management experience where you have led a function or capability, and experience of leading a team of more than 5 people.
- Skills: Excellent understanding of ITIL (V3 or V4), previous experience of ControlM software, and significant demonstrable experience of IT incidents, investigation, troubleshooting, and preventing recurrence of incidents that interfere with normal delivery of IT services.
Estimated Salary: $120,000 - $150,000 per annum
Benefits: This role offers a competitive salary, opportunity to work in an international team, continuous training, and food card subsidy. All your information will be kept confidential according to EEO guidelines.
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