Incident Resolution Specialist

Há 5 dias


Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

Discover a fulfilling career opportunity at Segula Technologies, a pioneering company driving innovation in the automobile, railway, energy, and aerospace sectors.

Estimated Annual Salary: £60,000 - £80,000

About the Role:

The successful candidate will join our technical team as an Incident Resolution Specialist, working on complex infrastructure environments to ensure swift and effective resolution of major incidents. Key responsibilities include coordinating incident response efforts, collaborating with technical teams, and identifying root causes to prevent recurrence.

About You:

To succeed in this role, you'll need a degree in computer science or equivalent experience. Strong communication skills, ability to work under pressure, and analytical thinking are essential. Familiarity with ITIL disciplines and Service Now is also desirable.

Skills and Qualifications:

  • Application Maintenance
  • Contingency and Disaster Recovery
  • IT Incident Management
  • IT Service Change Management
  • System Testing
  • Data Warehouse Programming
  • Troubleshooting Technical Problems
  • Crisis Management
  • Accuracy and Attention to Detail
  • Analytical Thinking

Benefits:

This role offers a competitive salary, opportunity to work in an international team, continuous training, and the chance to develop your skills in a fast-paced environment. We're committed to maintaining an inclusive and respectful work environment where everyone has equal opportunities to grow and thrive.



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