Incident Resolution Specialist

Há 7 dias


Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

About the Role:

We are seeking a skilled Incident Resolution Specialist to join our team in Portugal. As an Incident Resolution Specialist, you will play a critical role in ensuring the rapid and effective resolution of complex incidents across our infrastructure environments.

Key Responsibilities:

  • Assist in the management of IT incidents to minimize disruption to services and restore normal operations as quickly as possible.
  • Receive and document incident reports, prioritize, and categorize incidents according to severity and impact.
  • Communicate with stakeholders and end-users regarding incident status and resolution, documenting incident response procedures and best practices.
  • Coordinate with technical teams to diagnose and resolve incidents, escalating critical incidents to higher-level support management, analyzing trends within incident data, uncovering root causes, and acting upon these.
  • Organize and chair Post-Incident Reviews (PIRs) with a focus on 'lessons learned'.
  • Ensure toolsets are updated regularly and accurately.
  • Participate in post-incident reviews to identify root cause and prevent recurrence.
  • Deliver high-quality presentations (verbal/written) on timelines, cause, and resolution.
  • Contribute to the continuous improvement of incident management processes.

Qualifications and Experience:

  • Degree in computer science or equivalent professional qualification or appropriate and relevant work experience.
  • Experience within a Major Incident Team, preferably within a financial services environment.
  • Strong communication skills (written and verbal), ability to be clear and concise in coordinating incident response efforts and updating stakeholders.
  • Experience of using Incident Management Toolsets.
  • Ability to prioritize workloads in a pressurized environment.
  • Experience of working out of hours and on a rota providing 24-hour support.
  • A working knowledge of ITIL disciplines and processes or equivalent.
  • Knowledge of ServiceNow.

Salary and Benefits:

The estimated salary for this role is around €65,000 - €80,000 per annum, depending on experience. Additional benefits include the opportunity to work in an international team, continuous training, and a chance to work under an uncertain contract.

About Us:

Buscojobs Portugal is a leading provider of job placement services. We are committed to helping our clients find the best talent for their organizations.



  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Discover a fulfilling career opportunity at Segula Technologies, a pioneering company driving innovation in the automobile, railway, energy, and aerospace sectors. Estimated Annual Salary: £60,000 - £80,000 About the Role:The successful candidate will join our technical team as an Incident Resolution Specialist, working on complex infrastructure...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    About UsAt Segula Technologies, we are a leading innovation company with a presence in key sectors such as the automobile, railway, energy, and aerospace industries. Our goal is to provide exceptional support to our customers at every stage of the product life cycle.Job DescriptionWe are seeking a Global Incident Resolution Specialist to join our team. This...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionSalary: €80,000 - €100,000 per year (dependent on experience)About the RoleWe are seeking a highly skilled Global Incident Resolution Specialist to join our team at Buscojobs Portugal. As a key member of our Major Incident Team, you will play a critical role in ensuring the rapid and effective resolution of complex incidents that impact...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionAt Buscojobs Portugal, we are seeking a highly skilled Critical Infrastructure Incident Resolution Specialist to join our team. As a key member of our technical group, you will play a vital role in ensuring the rapid and effective resolution of major incidents affecting Santander UK's complex infrastructure environments.Key...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Company Overview">At Segula Technologies, we are a leading player in the engineering and technology industry with a presence in over 30 countries. Our team of experts supports customers across various sectors including automobile, railway, energy, and aerospace.">About Us">We have a large team of specialists in engineering design, modeling, and simulation,...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Job OverviewSegula Technologies Group is a leading innovation company with a strong presence in key sectors such as automobile, railway, energy, and aerospace. We're seeking a talented individual to join our team.Role DescriptionThe purpose of this role is to work under guidance within a technical team across complex infrastructure environments to ensure the...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Company Overview">Segula Technologies is a global company with a presence in over 30 countries, employing more than 15,000 professionals. We support our customers throughout the product life cycle, leveraging our expertise in engineering design, modeling and simulation, as well as digital technologies. Job Description">We are seeking an Incident Management...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Company Overview">At SEGULA TECHNOLOGIES, we're an innovative company with a presence in key sectors like automotive, railway, energy, and aerospace. With over 15,000 employees in 30+ countries, we support our customers throughout the product life cycle. Our team of specialists in engineering design, modeling, simulation, and digital technologies works in an...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Job DescriptionThe purpose of this role is to work as part of a technical team, focusing on the rapid and effective resolution of complex incidents in Segula Technologies' infrastructure. Key responsibilities include coordinating with teams to diagnose and resolve incidents, escalating critical issues, analyzing trends, and identifying root causes.About...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Company Overview">At Segula Technologies Group, we're an innovative company with a presence in key sectors like the automobile, railway, energy, and aerospace industries. Our team of experts supports customers throughout the product life cycle. With over 15,000 employees across 30 countries, we offer inclusive and respectful work environments where everyone...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    **Job Description:**We are seeking a highly skilled Technical Incident Management Strategist to join our team at Segula Technologies. This is an exciting opportunity for a seasoned professional to take on a leadership role in ensuring the stability and reliability of our IT operations.The successful candidate will be responsible for leading a team and acting...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    Job Description: We are seeking an experienced Incident Management Leader to join our team at Segula Technologies. As a key member of our operations team, you will be responsible for ensuring the execution of our Major Incident strategy and process delivery to an ITIL standard.About Us: At Segula Technologies, we value professionalism and efficiency in all...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewWe are a leading player in the automotive industry, driven by innovation and a passion for mobility. Our vision is to shape the future of transportation, embracing cutting-edge solutions for smart life on board and sustainable mobility.About ForviaCybersecurity is at the forefront of our digital transformation strategy. We strive to create a...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    About ForviaForvia is a leading player in the automotive industry, driven by innovation and a passion for smart life on board and sustainable mobility.We are shaping the future of mobility through cutting-edge solutions, leveraging the power of technology to create a cleaner and smarter world.The Digital Transformation at Forvia is a key driver of our...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    About the RoleWe are seeking a skilled Technical Incident Management Strategist to join our team at Segula Technologies. As a key member of our IT operations, you will be responsible for ensuring the execution of our Major Incident strategy and operational delivery to an ITIL standard.Key ResponsibilitiesLeading a team and acting as the Senior SME for the...


  • Aveiro, Aveiro, Portugal Segula Technologies Tempo inteiro

    At Segula Technologies, we're looking for a skilled IT Incident Management Lead to ensure the stability and reliability of our IT operations. This critical role is key to our ongoing success, and we offer an exciting opportunity for a motivated professional to join our team.Job Summary:To manage multiple processes and identify areas for improvement to ensure...


  • Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

    Company OverviewAt Segula Technologies Group, we're a leading company in the industry with a strong presence in sectors like automobile, railway, energy, and aerospace. We're looking for talented individuals to join our team.We've experienced rapid growth in recent years, expanding to over 30 countries with more than 15,000 employees. Our specialists in...


  • Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiro

    About Grohe AgDo you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further?Job DescriptionPurpose:Provide SAP BASIS services for our SAP team globally.Your Key Responsibilities:Ensure the SAP based systems operate reliably and...


  • Aveiro, Aveiro, Portugal Sidel Tempo inteiro

    Sidel seeks a skilled Product Quality Assurance Specialist to focus on CCF and AQFlex equipment. This role will be part of the Quality & Continuous Improvement Team based in Santa Maria Da Feira.Your MissionProvide exceptional support to customers and Field Service Engineers on CCF and AQFlex equipment through the Contact Center Ticketing System.Manage...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    Job Description: Incident & Service Request ManagerWe are seeking an experienced Global Service Management Specialist to join our client's team. This role involves managing and prioritizing tickets and incidents in ServiceNow and Azure DevOps, focusing on the clients D365F&O operations and other integration platforms.Key Responsibilities:Manage and...