Technical Incident Management Strategist
2 meses atrás
About the Role
We are seeking a skilled Technical Incident Management Strategist to join our team at Segula Technologies. As a key member of our IT operations, you will be responsible for ensuring the execution of our Major Incident strategy and operational delivery to an ITIL standard.
Key Responsibilities
- Leading a team and acting as the Senior SME for the Major Incident Management function.
- Driving the simplification and standardisation of processes & procedures.
- Governing the distribution Incident communications across the IT estate.
- Providing strong leadership and direction in promoting best practices across the organisation.
- Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes.
- Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class.
- Overseeing the entire incident management process to ensure timely resolution and minimal disruption to services.
- Coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties.
- Ensuring compliance with incident management procedures and Service Level Agreements (SLAs), identifying, and addressing root causes of recurrent incidents.
- Conducting post incident reviews to identify opportunities for improvement, providing regular updates to management on incident trends and performance metrics and implementing measures to prevent future incidents.
Requirements
To be successful in this role, you will need:
- Degree in computer science or equivalent professional qualification or work experience.
- Experience of managing Major Incident & Incident Management for multiple customers.
- Management experience where you have led at function or capability.
- Managed a team of more than 5 people.
- Excellent understanding of ITIL (V3 or V4).
- Previous experience of ControlM software and act as a resource for junior team members with rollout and maintenance.
- Significant demonstrable experience of IT incidents, investigation, troubleshooting, and in preventing recurrence of incidents that interfere with the normal delivery of IT services.
- Experience of approaches, practices, tools and techniques for contingency and disaster recovery operations, developing and executing contingency and disaster recovery.
- Knowledge of production applications, monitoring application functions and resolving issues.
- Demonstrable experience/knowledge of system and software testing, design, plan and executing system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
- Knowledge/experience of crisis management concepts and techniques predicting, averting, mitigating, and recovering from events.
- Knowledge of a given technology and various application methods, developing and providing solutions to significant technical challenges.
- Demonstrable experience as a computer operator on multiple operating system platforms (Unix/ Windows).
- Ability to convey technical concepts to non-technical stakeholders.
- Analytical and problem-solving skills.
- Skill in managing own time to prioritise tasks and meet deadlines.
- Willingness to stay updated with industry trends and best practices.
Benefits
We offer:
- A competitive salary of $100,000 - $140,000 per year, depending on experience.
- Opportunity to work in an international team.
- Food card subsidy.
- All your information will be kept confidential according to EEO guidelines.
About Us
Segula Technologies is a leading provider of engineering design, modelling, and simulation services. With a presence in over 30 countries, we support our customers at every stage of the product life cycle. We offer a dynamic and inclusive work environment where everyone has equal opportunities to develop their potential.
-
IT Incident Management Specialist Leader
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionThe purpose of this role is to ensure the execution of a Major incident strategy, process, and operational delivery to an ITIL standard, ensuring a professional Incident Management capability.This includes leading a team and acting as the Senior SME for the Major Incident Management function, driving the simplification and standardisation of...
-
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionSalary: €80,000 - €100,000 per year (dependent on experience)About the RoleWe are seeking a highly skilled Global Incident Resolution Specialist to join our team at Buscojobs Portugal. As a key member of our Major Incident Team, you will play a critical role in ensuring the rapid and effective resolution of complex incidents that impact...
-
Information Security Strategist
Há 6 dias
Aveiro, Aveiro, Portugal Bosch Group Tempo inteiroJob OverviewBosch Group seeks an experienced Information Security Strategist to lead the development and implementation of organization-wide security strategies and policies. This includes incident response plans, managing the information security team, and overseeing security controls and technologies.About YouTo succeed in this role, you should have a...
-
Incident Resolution Specialist
Há 1 mês
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroAbout the Role:We are seeking a skilled Incident Resolution Specialist to join our team in Portugal. As an Incident Resolution Specialist, you will play a critical role in ensuring the rapid and effective resolution of complex incidents across our infrastructure environments.Key Responsibilities:Assist in the management of IT incidents to minimize disruption...
-
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionAt Buscojobs Portugal, we are seeking a highly skilled Critical Infrastructure Incident Resolution Specialist to join our team. As a key member of our technical group, you will play a vital role in ensuring the rapid and effective resolution of major incidents affecting Santander UK's complex infrastructure environments.Key...
-
IT Incident Resolution Specialist
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroCompany Overview">SEGULA TECHNOLOGIES is a leading engineering and consulting company with a presence in over 30 countries. We have grown rapidly in recent years and currently employ more than 15,000 employees worldwide.">About the Role">We are seeking an IT Incident Resolution Specialist to join our Major Incident Team. The successful candidate will be...
-
Sustainable Procurement Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Bosch Tempo inteiroJob DescriptionWe are seeking a highly skilled Sustainable Procurement Strategist to join our team at Bosch. In this role, you will be responsible for enhancing purchasing processes to adhere to internal company guidelines and global legal standards.The ideal candidate will have several years of experience in purchasing/logistics as well as in the management...
-
Talent Acquisition Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Bosch Tempo inteiro**About Bosch Portugal**We are part of the People Acquisition Campus, a specialized internal recruitment service that supports talent attraction and employer branding strategy for all Bosch divisions in Portugal.As Talent Acquisition Strategist, you will support local HR and Hiring Managers in defining recruitment activities and selection methods. You will...
-
Environmental Procurement Strategist
Há 1 mês
Aveiro, Aveiro, Portugal Bosch Group Tempo inteiroJob SummaryWe are seeking an experienced Environmental Procurement Strategist to join our team at the Bosch Group. As a key member of our procurement team, you will be responsible for driving sustainability initiatives and ensuring that our purchasing processes align with global legal standards.About the RoleThis is a challenging opportunity to develop and...
-
Spare Parts Procurement Strategist
3 semanas atrás
Aveiro, Aveiro, Portugal Bosch Group Tempo inteiroJob OverviewWe are seeking an experienced Spare Parts Procurement Strategist to join our multinational team. In this role, you will play a pivotal part in ensuring operational excellence and customer satisfaction through efficient planning and procurement strategies.About the RoleAs a Spare Parts Procurement Strategist, you will be responsible for planning...
-
Global Brand Marketing Strategist
2 meses atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroUnlock Global Opportunities as a Media StrategistSquarespace is on the hunt for a seasoned Media Strategist to spearhead our brand investment team's global campaigns. This role demands a strategic thinker, detail-oriented marketer with hands-on experience in campaign management and media buying.You'll be working closely with our GTM team to develop and...
-
Digital Asset Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroCompany Overview">At Buscojobs Portugal, we are a dynamic company looking for innovative professionals to join our team. We provide an excellent opportunity for personal and professional growth.">Job Description">We are seeking a skilled Digital Asset Strategist who will be responsible for defining the Digital Assets strategy, identifying suitable platforms...
-
Chief Growth Strategist
Há 17 horas
Aveiro, Aveiro, Portugal Phiture Tempo inteiroThe role of Chief Growth Strategist at Canonical, a company that has provided developers with open source solutions since 2004, is to drive commercial outcomes and grow the addressable market through digital marketing campaigns, lifecycle management, events, partnerships, and community development. Our team is interested in technology adoption patterns, data...
-
Product Design Strategist for Innovation and Growth
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking an experienced Product Design Strategist to join our team at Photocentric. In this role, you will be responsible for designing and developing intuitive user interfaces (UI) and user experiences (UX) for phones, smart glasses, and tablets.ResponsibilitiesDesign and develop UI/UX for complex applicationsCreate wireframes,...
-
Senior Product Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Mindera Group Tempo inteiroWe are seeking an experienced Product Strategist to lead the development of innovative solutions that enhance customer experience at Mindera Group. As a key member of our team, you will drive product decisions and create value-driven strategic roadmaps.Job Overview:Define and articulate a clear vision for our products and customer experience...
-
Security Product Service Strategist
Há 6 horas
Aveiro, Aveiro, Portugal Robert Bosch Group Tempo inteiroCompany OverviewThe Robert Bosch Group is a leading global supplier of technology and services. With its four business sectors Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology, the company employs around 400,000 associates worldwide as of December 2022.Bosch committed to innovation and passion for ingenuity and...
-
Digital Consulting Growth Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Load Tempo inteiroAbout LOADLOAD is a leading digital consulting firm with expertise in helping clients achieve their goals and grow their technical teams. Our team focuses on providing customized solutions to a wide range of clients.The OpportunityWe are seeking a Digital Consulting Growth Strategist to join our team. As part of our growth strategy, we need someone...
-
Aveiro, Aveiro, Portugal Bosch Tempo inteiro**Job Overview**At Bosch, we're seeking a highly experienced IT Infrastructure Strategist and Team Lead to oversee the operations of our global IT systems, solutions, and applications. This role is critical in driving business growth through effective management of complex technical landscapes.**Company Overview**Bosch is a leading multinational company...
-
Technical Support Specialist
4 semanas atrás
Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiroCompany Overview">We are a global company with an open communication culture and agile development processes, dedicated to creating innovative solutions for our customers. Our fast-growing environment is perfect for someone who wants to make things happen and actively develop them further.Job Description">The purpose of this role is to provide 1st and 2nd...
-
Cloud Infrastructure Strategist
4 semanas atrás
Aveiro, Aveiro, Portugal Michael Page Tempo inteiroA rewarding career opportunity awaits in a multinational company that prioritizes innovation. Our client, a global leader with over 400,000 employees across 60 countries, is dedicated to creating a more sustainable future.Role Overview:We are seeking an experienced Cloud Infrastructure Strategist to develop and optimize our internal development platform and...