IT Incident Resolution Specialist

Há 6 dias


Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

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SEGULA TECHNOLOGIES is a leading engineering and consulting company with a presence in over 30 countries. We have grown rapidly in recent years and currently employ more than 15,000 employees worldwide.

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About the Role

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We are seeking an IT Incident Resolution Specialist to join our Major Incident Team. The successful candidate will be responsible for ensuring the rapid and effective resolution of Santander UK's largest incidents.

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Key Accountabilities

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The IT Incident Resolution Specialist will be accountable for assisting in the management of IT incidents to minimize disruption to services and restore normal operations as quickly as possible.

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Key responsibilities include:

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  • ">
  • Receiving and documenting incident reports, prioritizing, and categorizing incidents according to severity and impact">
  • Communicating with stakeholders and end users regarding incident status and resolution">
  • Coordinating with technical teams to diagnose and resolve incidents">
  • Analyzing trends within incident data, uncovering root causes, and acting upon these">
  • Organizing and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'">
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Requirements

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To be considered for this role, you must have:

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A degree in computer science or equivalent professional qualification or appropriate and relevant work experience

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Experience within a Major Incident Team, preferably within a financial services environment

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Excellent communication skills, both written and verbal

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Ability to prioritize workloads in a pressurized environment

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Experience of working out of hours and on a rota providing 24-hour support

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A working knowledge of ITIL disciplines and processes or equivalent

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Knowledge of Service Now

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Salary: €60,000 - €80,000 per annum, depending on experience

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Benefits

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This is an excellent opportunity to work with a leading company in the engineering and consulting sector. You will receive:

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A competitive salary and benefits package

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Opportunity to work with a global team

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Continuous training and development opportunities

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Location

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This role is based in Portugal, but you will be required to travel internationally.

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Contact Information

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Please submit your application via email to [insert email address].



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