IT Incident Management Specialist Leader

Há 6 dias


Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro
Job Description

The purpose of this role is to ensure the execution of a Major incident strategy, process, and operational delivery to an ITIL standard, ensuring a professional Incident Management capability.

This includes leading a team and acting as the Senior SME for the Major Incident Management function, driving the simplification and standardisation of processes & procedures, and governing the distribution of Incident communications across the IT estate.

Key Responsibilities:

  • Leading a team and acting as the Senior SME for the Major Incident Management function.
  • Driving the simplification and standardisation of processes & procedures.
  • Governing the distribution of Incident communications across the IT estate.
  • Providing strong leadership and direction in promoting best practices across the organisation.
  • Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes.

We are looking for an experienced leader who can drive innovation and improvement in our Major Incident Management function. If you have a proven track record of managing complex IT incidents and a passion for leadership and development, we would love to hear from you.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A degree in computer science or equivalent professional qualification or work experience.
  • Experience of managing Major Incident & Incident Management for multiple customers.
  • Management experience where you have led at function or capability.
  • Managed a team of more than 5 people.
  • An excellent understanding of ITIL (V3 or V4).
  • Previous experience of ControlM software and ability to act as a resource for junior team members with rollout and maintenance.
  • Significant demonstrable experience of IT incidents, investigation, troubleshooting, and in preventing recurrence of incidents that interfere with the normal delivery of IT services.
Benefits

We offer a competitive salary range of €60,000 - €80,000 per year, depending on experience, plus additional benefits including a food card subsidy and continuous training opportunities.

In return for your hard work and dedication, we offer a dynamic and supportive working environment, with opportunities for career growth and development.



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