Global User Management Specialist

Há 7 dias


Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiro

At Grohe Ag, we're looking for a highly skilled User Support Specialist to join our international Support team in Albergaria-a-Velha, Portugal.

About the Role

This is an exciting opportunity to provide first- and second-level support in user administration to end-users globally. As a key member of our team, you'll be responsible for troubleshooting and resolving issues related to SAP system authorizations, tracking and managing incidents using a ticketing system, and collaborating with cross-functional teams to address complex issues and deliver solutions.

Key Responsibilities:

  • Provide user support: Assist end-users in troubleshooting and resolving issues related to SAP system authorizations.
  • Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements.
  • Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues and deliver solutions.

We're seeking a candidate with at least 1 year of experience in user management, good communication skills (Portuguese and English level B2), and a customer-focused mindset with the ability to empathize with customers, provide exceptional service, and maintain a positive customer experience.

You will also have the opportunity to actively participate in building a global AI-powered knowledge base to assist end-users and contribute to the future of IT support within LIXIL.

Your Profile
  • High school diploma from a professional school in an IT area.
  • At least 1 year of experience in user management (preferred).
  • Good communication skills (Portuguese and English level B2).
  • Customer-focused mindset with the ability to empathize with customers, provide exceptional service, and maintain a positive customer experience.
  • Ability to work collaboratively with other team members to resolve complex issues and ensure timely delivery of support.

We offer a competitive salary range of €45,000 - €55,000 per annum, depending on your experience and qualifications.



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